Hiring a FIRST-TIME Customer Success Manager (CSM)

Hiring a first-time CSM might seem hard at first, but our special guest, Brian Hartley, made it simple by sharing his strategy for hiring Customer Success Managers with no previous industry experience.
Most customer success leaders prioritize hiring experienced, high-performing CSMs. However, it has become increasingly difficult to find a Customer Success Manager in recent years.
Because of this, hiring managers must be creative and are focused on hiring a first-time CSMs with no relevant experience. In hiring one, they look at coachability, emotional intelligence, attitude, and motivation, among other things.
Over 30% of Brian Hartley’s team of CSMs were hired despite not having any previous experience. Fortunately, some of them turned out to his best CSMs.
Listen to the full recording to find out how to hire first-time CSMs.
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Additional Resources:
📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
https://bit.ly/3uSkSBP
🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://bit.ly/4bZOIow
🎥 Video: Hiring Hacks: How to better evaluate your candidates for a Customer Success Manager position
https://bit.ly/4bTMzLd
🎥 Video: Getting a large Customer Success Budget approved
https://bit.ly/4bY2x71
⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc
⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
https://bit.ly/3SWYZJv
⏬ Infographic:The 10 Skills of Highly Effective CSMs
https://bit.ly/4bWyWLe
⏬ DOWNLOAD: Recommended CSM Recruiters List
https://bit.ly/3wDlwUn
⏬ DOWNLOAD: Guide to Customer Segmentation Strategies for Customer Success Teams
https://bit.ly/42VgL4F

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here

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