
Making Your Operation Run in Your Absence
12/31/24 • 12 min
"If if you can't take a day off, you've really messed up. You haven't got the right people, I guarantee you."
Notable Moments01:32 Hire reliable, well-trained people with good attitudes.
05:50 Train employees for independent, confident work.
07:13 Empower staff to operate independently and efficiently.
If you can step away and your operation still runs like clockwork, you're doing things right. In order to make that happen you need to hire right, train right, and treat your people right. Read more in my blog on how to make this happen in your organization.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
"If if you can't take a day off, you've really messed up. You haven't got the right people, I guarantee you."
Notable Moments01:32 Hire reliable, well-trained people with good attitudes.
05:50 Train employees for independent, confident work.
07:13 Empower staff to operate independently and efficiently.
If you can step away and your operation still runs like clockwork, you're doing things right. In order to make that happen you need to hire right, train right, and treat your people right. Read more in my blog on how to make this happen in your organization.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
Previous Episode

Making Everyone Feel Important
"One of the best gifts is when either your kids or somebody else says, thanks for all you do for me. You really helped me. I see things differently today than I did before. I'm glad I met you."
Notable Moments
00:37 Lack of recognition and future prospects causes widespread unhappiness and conflict.
05:06 Opportunity and investment in training and development lead to employee retention.
08:54 Mentorship can have generational impact.
11:05 Rewire brain by focusing on positive environments and interactions.
14:21 Open communication improved our personal lives and eliminated job-related uncertainties.
17:48 Course "Everybody Matters" at Cockerell store promotes workplace inclusivity.
Every day you have the power to make someone’s day better. One of the most crucial leadership lessons is making everyone feel like they matter. You'd be surprised by the ripple effect of showing authentic appreciation. Read my blog for why you need to make everyone feel important.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
Next Episode

How a Leader Should Communicate
"Is it hard to be a good leader? Yes, it's hard. But it's satisfying to have people you're helping every day, being available for them, and sharing your knowledge making them better."
Notable Moments
00:47 Impact of promote a culture of availability and trust between leaders and employees
05:50 Open communication prevents disasters and protects reputation
09:34 Risk of not being accessible or approachable, such as people seeking alternatives
10:13 Being unavailable worsens organizational and individual issues
13:32 Dissatisfaction can lead to unexpected or unwanted actions
When I was an executive, I made it a priority to be available, and not just in theory but in practice. Being approachable isn't just about having an open-door policy. It's about creating a culture where employees feel genuinely comfortable reaching out. Read the blog for more from this episode.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
Creating Disney Magic - Making Your Operation Run in Your Absence
Transcript
Welcome to creating Disney magic with Lee Cockrell. Lessons in leadership, management, and customer service. You can create magic too. I'm your host Jody Mayberry, and I'm here with Lee Cockrell. And for the 2nd week in a row, I have been reviewing the book Creating Magic, which, Lee, I may be biased, but I do feel like this is one of the top five business books I've ever read. I don't know how you feel about it, but I like it.
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