Make a Big Deal Out of the Little Things
01/02/24 • 16 min
"Success came from the way they started, the way they were persistent, the way that when they had a problem, they worked through it.”
Episode Highlights
00:57 Business success comes from founders' persistence and passion.
04:24 Excellent service and quality product helps business growth.
08:45 The impact of Disney, Hilton, and Marriott success in existing vs. new industries.
14:20 Successful business strategy to Identify problems, find solutions, seek improvement.
Resources
Make a Big Deal Out of the Little Things
Newer businesses have a lot to learn around the things that have kept Hilton, Marriott, and Disney successful for over 100 years. These companies have stood the test of time. One of their greatest strengths is emphasizing the importance of paying attention to even the smallest details. Each of their founders had relentless passion and persistence. They also made sure to lay the groundwork for offering exceptional customer service and an unwavering commitment to cleanliness and friendliness.
The ethos of Hilton and Marriott are their attention to detail and pursuit of improvement. Those have been key factors in their exceptional growth and success over the years. It’s amazing seeing the success of newer business that are applying these principles. Coffee for The Soul is my favorite coffee shop and a perfect example of a company that is thriving by making a big deal out of the little things.
Focusing on the small details can lead to long-term success, regardless of the business's age or industry. The leaders of these successful businesses also have an unwavering persistence in the face of challenges. They believe in their vision and push through tough times to achieve greatness.
There is a lot to learn from the success of these companies. From the commitment to hiring, training, and treating employees well, to their dedication to delivering exceptional customer experiences. Rather than reinventing the wheel, seek out the best in your field and find ways to make their methods even better. Use what you learn to carving out your niche in the market.
Make sure to listen to this episode to hear more about the basic principles can often have the most significant impact on a company's long-term success. No matter what industry you're in, these timeless lessons in leadership, management, and customer service can be the key to your own long-term success.
If you want to have a great vacation, then talk to our friends at Magical Vacation Planner. They pay attention to the details. Reach out to them at 407-442-2694.
"Success came from the way they started, the way they were persistent, the way that when they had a problem, they worked through it.”
Episode Highlights
00:57 Business success comes from founders' persistence and passion.
04:24 Excellent service and quality product helps business growth.
08:45 The impact of Disney, Hilton, and Marriott success in existing vs. new industries.
14:20 Successful business strategy to Identify problems, find solutions, seek improvement.
Resources
Make a Big Deal Out of the Little Things
Newer businesses have a lot to learn around the things that have kept Hilton, Marriott, and Disney successful for over 100 years. These companies have stood the test of time. One of their greatest strengths is emphasizing the importance of paying attention to even the smallest details. Each of their founders had relentless passion and persistence. They also made sure to lay the groundwork for offering exceptional customer service and an unwavering commitment to cleanliness and friendliness.
The ethos of Hilton and Marriott are their attention to detail and pursuit of improvement. Those have been key factors in their exceptional growth and success over the years. It’s amazing seeing the success of newer business that are applying these principles. Coffee for The Soul is my favorite coffee shop and a perfect example of a company that is thriving by making a big deal out of the little things.
Focusing on the small details can lead to long-term success, regardless of the business's age or industry. The leaders of these successful businesses also have an unwavering persistence in the face of challenges. They believe in their vision and push through tough times to achieve greatness.
There is a lot to learn from the success of these companies. From the commitment to hiring, training, and treating employees well, to their dedication to delivering exceptional customer experiences. Rather than reinventing the wheel, seek out the best in your field and find ways to make their methods even better. Use what you learn to carving out your niche in the market.
Make sure to listen to this episode to hear more about the basic principles can often have the most significant impact on a company's long-term success. No matter what industry you're in, these timeless lessons in leadership, management, and customer service can be the key to your own long-term success.
If you want to have a great vacation, then talk to our friends at Magical Vacation Planner. They pay attention to the details. Reach out to them at 407-442-2694.
Previous Episode
The Secret to What People Really Want
“There's not a personal I wouldn't say they appreciate it when they get some positive feedback and encouragement and, Even the people who got a bad attitude, that's how you turn a bad attitude around is over time.”
Episode Highlights
00:43 Importance of appreciation, recognition, and encouragement.
05:14 Offering genuine praise and acknowledgment is important and free, and it benefits everyone.
08:42 Satisfaction comes from making a positive impact.
12:23 Maintaining positive attitude crucial for employee productivity.
Resources
The Secret to What People Really Want
The secret to great leadership and creating a positive work culture is all about "burning the free fuel”. It’s a critical element for effective leadership and management practices. People crave appreciation, recognition, and encouragement. It's the fuel that drives motivation and unleashes productivity. And the best part? It costs absolutely nothing.
Appreciation is more than just saying "thanks." It's about genuinely valuing and respecting the people around us. Everyone craves a little appreciation. Whether it's a co-worker's hard work or a friend's support, taking the time to say "hey, I see you and I'm grateful for you" can have a serious impact on their day.
Hearing your name in the spotlight can be a real game-changer. That is why even a little recognition goes a long way with people. Whether it's a shoutout in a meeting or a one-on-one kudos, recognizing someone's effort can light a fire under them. It's all about growing together, professionally and personally.
Ever felt like a little pep talk changed your entire outlook? That's the magic of encouragement. It can melt away stress and boost confidence. A solid dose of encouragement goes a long way in driving positivity and progress. Without the fuel of positivity, productivity can tank, and team morale can hit rock bottom. It's a wake-up call to the power of these three simple acts.
Appreciation, recognition, and encouragement are the real deal. They impact everything from team dynamics to personal relationships. Which is why it is so important that we revisit the secret to what people really want. The more we fit them into our lives, the more everyone around us feels truly valued and supported. Embracing the power of appreciation, recognition, and encouragement doesn't just make our lives better – it makes the lives of those around us better too.
Magical Vacation Planners
The next time you want to take a trip make sure you reach out to Magical Vacation Planners. They know the secret to what people really want on vacation. You can reach them at 407-442-2694.
Next Episode
Let Your Team Know What You've Done For Them
“It’s natural to complain about what we didn't get in life instead of remembering what we have."
Key Moments
00:57 Reminding employees of support and solutions provided.
03:29 Showing appreciation through listening and communication.
07:26 Respectfully communicate, record feedback, and communicate back for trust and improvement.
09:40 Opinions matter. Communication is essential for positive morale.
12:56 Cockerell Academy and newsletter
Resources
Let Your Team Know What You've Done For Them
When leaders effectively explain the actions taken to address their teams’ concerns, it leads to greater trust and appreciation. It starts by actively listening to employees' concerns and ideas. By creating a system to record and address their feedback, you build trust and show that their opinions matter. Leaders need to keep employees informed about the actions taken based on their feedback. Whether it's fixing a leaking water fountain or providing more coat hangers, acknowledging, and addressing their needs is crucial.
The natural tendency for individuals is to focus on what they didn't receive rather than appreciating what they have been given. This extends to employees, who may remember what their leaders failed to address, rather than recognizing the efforts made on their behalf. It is important to periodically remind employees of the actions taken to address their concerns and improve working conditions. This acknowledgment serves as a powerful form of validation. It shows that their opinions are valued, and their needs are being actively tended to. While leaders may worry about coming across as boastful, communicating your actions isn't about self-promotion. Instead, it's about showing appreciation, building trust, and making employees feel valued.
Creating a 'you said, and we listened' newsletter is one way to detail the feedback received from employees and the actions taken to address their concerns. This not only demonstrates transparency but also shows respect for the employees' viewpoints. Leaders are encouraged to explain the reasons behind decisions, whether they pertain to implementing suggestions or facing constraints. This open communication and genuine transparency cultivate a culture of understanding and mutual respect within the workplace.
Understanding and empathizing with the employees' experiences is incredibly important as a leader. Seemingly simple requests such as additional coat hangers for housekeepers or functioning equipment holds major importance in the daily operations. By acknowledging and addressing these concerns, leaders communicate their empathy and dedication to ensuring a conducive work environment. The acknowledgment of these efforts communicates a powerful message—leaders recognize and value the vital contributions of every team member.
By being present in the operational environment, leaders can better understand the needs and challenges of their teams. Actively engaging with employees not only provides insights into necessary improvements but also signifies the leaders' commitment to truly understanding and addressing the concerns of the team.
Make sure to listen to this episode to hear more about the power of acknowledgment and effective communication. Let your team know what you’ve done for them in a way that creates a more inclusive, respectful, and thriving work environment.
One group that will always let you know what they've done for you is Magical Vacation Planners. Let them plan your next vacation and communicate all the ways they are making that dream trip happen. You can reach them at 407-442-2694.
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