Kelly Ann Doherty: Multiple Channels. Multiple Times.

09/26/23 • 37 min

Communicast: A Communication Skills Podcast

Practice. Practice. Practice. That is the advice from my guest, Kelly Ann Doherty. Kelly Ann is the Chief Administrative Officer for Mr. Cooper where she has responsibility for HR, Corporate Communications, Brand Marketing, DEI, and much more. In this episode we discuss why you need to communicate via multiple channels multiple times, the importance of authenticity, and how practice will transform your skills.

I hope you enjoy.

Additional Resources:

► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond
► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/
► Connect with Kelly Ann on LinkedIn: https://www.linkedin.com/in/kelly-ann-doherty/
► Subscribe to the podcast: https://communicast.simplecast.com/
► Learn more about Communispond: https:www.communispond.com

Key Points:

Kellyanne's career journey and passion for communication [00:01:04]

Kellyanne shares her career journey and how her passion for communication started from a young age.

The key attributes of a great communicator [00:06:02]

Kellyanne discusses the importance of knowing your audience, using the right communication modalities, and making an impact with your words.

The concept of campaigns for communications [00:09:37]

Using multiple channels and repetition to effectively communicate messages to team members.

The importance of authenticity in storytelling [00:10:53]

Stripping away formality and connecting with individuals through informal and authentic communication.

Experimentation and adapting to changing communication trends [00:12:09]

Being willing to try new communication methods, such as videos and viral content, to reach employees effectively.

The importance of tailoring communication [00:19:28]

Understanding the audience and tailoring communication to their needs and preferences.

The value of practice in communication [00:20:29]

The benefits of practicing conversations and presentations to improve communication skills.

The impact of passion and authenticity in communication [00:24:42]

The role of passion and authenticity in building trust and inspiring others in communication.

Ginger Heritage and the Importance of Storytelling in Employee Communications [00:29:11]

Ginger Heritage's emphasis on storytelling in employee communications and the importance of asking team members about their culture needs.

The Impact of a First Boss on Career Growth [00:30:45]

The profound impact of a first boss on career trajectory and the importance of a good people leader.

Advice on Developing Communication Skills: Practice and Listening [00:34:23]

The significance of practicing communication skills and the importance of listening in effective communication.

I hope you enjoy.

Additional Resources:

Key Points:

Kellyanne's career journey and passion for communication [00:01:04]

Kellyanne shares her career journey and how her passion for communication started from a young age.

The key attributes of a great communicator [00:06:02]

Kellyanne discusses the importance of knowing your audience, using the right communication modalities, and making an impact with your words.

The concept of campaigns for communications [00:09:37]

Using multiple channels and repetition to effectively communicate messages to team members.

The importance of authenticity in storytelling [00:10:53]

Stripping away formality and connecting with individuals through informal and authentic communication.

Experimentation and adapting to changing communication trends [00:12:09]

Being willing to try new communication methods, such as videos and viral content, to reach employees effectively.

The importance of tailoring communication [00:19:28]

Understanding the audience and tailoring communication to their needs and preferences.

The value of practice in communication [00:20:29]

The benefits of practicing conversations and presentations to improve communication skills.

The impact of passion and authenticity in communication [00:24:42]

The role of passion and authenticity in building trust and inspiring others in communication.

Ginger Heritage and the Importance of Storytelling in Employee Communications [00:29:11]

Ginger Heritage's emphasis on storytelling in employee communications and the importance of asking team members about their culture needs.

The Impact of a First Boss on Career Growth [00:30:45]

The profound impact of a first boss on career trajectory and the importance of a good people leader.

Advice on Developing Communication Skills: Practice and Listening [00:34:23]

The significance of practicing communication skills and the importance of listening in effective communication.

Previous Episode

Jorge Camacho: The Chemistry of Communication

Intelligence opens doors, but it is your communication skills that enable you to walk through them. My guest, Jorge Camacho, taught high school Honors and AP Chemistry for 25 years before starting his own company, Virtually There Teaching, where he develops engaging videos and lessons to help turn Chemistry from a GPA killer to a class rank booster. In this episode we discuss the importance of meeting your audience where they are at, developing self-awareness, and how technology has changed the way we communicate.

I hope you enjoy.

Additional Resources:

► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond
► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/
► Connect with Jorge on LinkedIn: https://www.linkedin.com/in/jorge-camacho-4a4227245/
► Subscribe to the podcast: https://communicast.simplecast.com/
► Learn more about Communispond: https:www.communispond.com

Key Points:

The importance of effective communication [00:00:55] Jorge discusses the importance of effective communication in teaching and how it can make or break the learning experience.

Developing self-awareness [00:06:52] Jorge talks about the need for teachers to be self-aware and willing to adapt their teaching methods if their message is not resonating with the students.

Working through resistance and finding resolution [00:06:05] Jorge emphasizes the importance of being able to work through resistance and find resolution in order to be an effective communicator, especially when dealing with challenging topics or situations.

The importance of effective communication [00:10:28] Exploring the significance of relatable content and navigating conflicts in communication.

Steps to move through conflicts [00:11:29] Four steps to handle conflicts and frustrations in communication: asking for permission, active listening, validation, and empathy.

Skills needed in the workplace [00:18:45] Discussion on the essential communication skills for the future workforce and hiring considerations.

The impact of technology on communication [00:20:02] Discussion on how the advent of the iPhone in 2005-2006 changed communication and led to a loss of personal connection.

The importance of interpersonal communication skills [00:21:08] Emphasis on the need for effective communication skills, such as asking direct questions and engaging in person-to-person conversations.

The need for adaptability in communication [00:22:30] Highlighting the importance of being able to shift and adapt in communication, especially in interpersonal interactions, and the lack of this skill in the incoming workforce.

The importance of effective communication [00:30:39] Jorge discusses the importance of effective communication and how personal development work and influential figures like Tony Robbins have shaped his communication style.

Adapting communication style [00:32:55] Scott and Jorge talk about the fear of adapting communication style and the importance of focusing on amplifying the message rather than one's image or personality.

The role of communication skills in success [00:34:11] Jorge emphasizes the role of communication skills in success, particularly in the information age, where being able to effectively communicate ideas and collaborate with others opens doors to more opportunities.

Next Episode

Matthew Krayton: Avoid the Echo Chamber

Get out of the echo chamber. Solid leadership advice from my guest, Matthew Krayton. Matthew is the founder of Publitics, a public affairs, politics, PR, and strategy consultancy. In this episode, we discuss the importance of patience in communication, why empathy matters, and how the combination of the two will help you to avoid appearing tone deaf.

I hope you enjoy.

Additional Resources:

► Follow Communispond on LinkedIn for more communication skills tips:

https://www.linkedin.com/company/communispond

► Connect with Scott D'Amico on LinkedIn:

https://www.linkedin.com/in/scottdamico/

► Connect with Matthew on LinkedIn:

https://www.linkedin.com/in/mkrayton/

► Subscribe to the podcast:

https://communicast.simplecast.com/

► Learn more about Communispond:

https:www.communispond.com

Key Moments:

The importance of authenticity in communication [00:09:23]

Discussion on how great communicators understand their strengths and deliver messages authentically.

The role of empathy in effective communication [00:11:32]

Exploration of how leaders tap into people's emotions and channel empathy in their communication.

Being true to oneself in communication [00:12:14]

Importance of understanding and embracing one's natural communication style to maintain authenticity and credibility.

The lack of empathy in workplaces [00:18:54]

Discussion on the lack of empathy and tone deafness in workplaces, and the importance of making employees feel included.

Leaders surrounding themselves with like-minded people [00:19:53]

Exploration of how leaders may create an echo chamber by surrounding themselves with people who think similarly, hindering effective communication.

The power of sharing struggles and being transparent [00:24:18]

Importance of sharing personal struggles and being transparent as a leader to foster empathy and create a culture where team members feel comfortable seeking help.

The importance of open communication [00:27:55]

Discussion about the negative impact of shutting down conversations with employees and the benefits of openly discussing struggles and learning processes.

Managing teams and making decisions [00:28:53]

Exploration of the challenges of managing teams and making decisions in the campaign space, emphasizing that being in charge doesn't mean excluding others from the decision-making process.

Patience and conflict resolution [00:30:18]

Highlighting the communication skills of patience and conflict resolution, and the importance of observing situations, understanding motivations, and treating conflicts as negotiations.

The importance of emotional journey in sales pitches [00:37:40]

Discussion on how sales pitches that evoke emotions and take listeners on a roller coaster journey are effective.

The undervalued importance of communication skills [00:38:50]

Emphasis on the lack of emphasis on communication skills in educational experiences and the misconception that other skills are more important.

The significance of being observant and present in communication [00:40:19]

Advice on the importance of being observant, noticing feedback, and understanding how people are reacting in order to improve communication skills.