The Future of Employee Experience with Jordan Katz, Chief Insights Officer at Simpplr
04/16/24 • 55 min
This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. Jordan advises organizations on the influential use of data and analytics to develop strategies that predict outcomes and increase performance. Prior to Simpplr, he was one of the Heads of Employee Experience Strategy at Qualtrics and has consulted hundreds of SaaS companies and global organizations.
In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.
-------------------
“87% of professionals are passionate about their current jobs, but 64% of them frequently feel stressed or frustrated at work. We have a primed and ready to go race car with rocket fuel in the tank. We load up a bunch of sandbags in the trunk that represent crappy tools and inefficient processes. There’s no reason for that. The more we study employee experience, the more we learn how critical it is to think holistically about the work people do, the task distribution they have, and how we can operationalize great efficiency. Using systems and AI to free up people to do the strategic work that will catapult our organizations into the next level from a performance perspective.” – Jordan Katz
-------------------
Episode Timestamps:
*(03:11): Jordan defines employee experience
*(05:00): Rapid fire questions
*(14:36): What the report says about frontline workers
*(22:54): Creating a personalized employee experience
*(34:11): What prevents companies from implementing an HR stack
*(41:05): How AI impacts employee experience
*(51:49): Jordan’s golden rule for work
-------------------
Links:
Connect with Jordan on LinkedIn
Read Simpplr’s Future of Employee Experience Report
This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. Jordan advises organizations on the influential use of data and analytics to develop strategies that predict outcomes and increase performance. Prior to Simpplr, he was one of the Heads of Employee Experience Strategy at Qualtrics and has consulted hundreds of SaaS companies and global organizations.
In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.
-------------------
“87% of professionals are passionate about their current jobs, but 64% of them frequently feel stressed or frustrated at work. We have a primed and ready to go race car with rocket fuel in the tank. We load up a bunch of sandbags in the trunk that represent crappy tools and inefficient processes. There’s no reason for that. The more we study employee experience, the more we learn how critical it is to think holistically about the work people do, the task distribution they have, and how we can operationalize great efficiency. Using systems and AI to free up people to do the strategic work that will catapult our organizations into the next level from a performance perspective.” – Jordan Katz
-------------------
Episode Timestamps:
*(03:11): Jordan defines employee experience
*(05:00): Rapid fire questions
*(14:36): What the report says about frontline workers
*(22:54): Creating a personalized employee experience
*(34:11): What prevents companies from implementing an HR stack
*(41:05): How AI impacts employee experience
*(51:49): Jordan’s golden rule for work
-------------------
Links:
Connect with Jordan on LinkedIn
Read Simpplr’s Future of Employee Experience Report
Previous Episode
The State of Internal Communications with Jordan Katz, Chief Insights Officer at Simpplr
This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. Jordan advises organizations on the influential use of data and analytics to develop strategies that predict outcomes and increase performance. Prior to Simpplr, he was one of the Heads of Employee Experience Strategy at Qualtrics and has consulted hundreds of SaaS companies and global organizations.
In this episode, Shawn and Jordan dig into Simpplr’s 2024 State of Internal Communications Report. They discuss the most surprising results, creating highly effective teams, and using AI to tailor messages.
-------------------
“We're creating not a time machine, like go back in time machine, but a save you time, reduce friction. Where everything is served up at your fingertips in a way that not only helps you get your job done, helps you be more productive, reduces cycle time on search and access to information. And by the way, can help you eliminate some of the administrative tasks or recognize your peers or any of the things that you want to do on a day-to-day basis that are not the high value stuff that drives crazy impact at your job. But instead, helps lift you up so you can do the best work that you can possibly do in the most efficient manner possible.” – Jordan Katz
-------------------
Episode Timestamps:
*(03:45): Rapid fire questions
*(10:43): Surprising results from the State of IC Report
*(18:59): How AI can improve IC messaging
*(30:12): Jordan’s advice for implementing an intranet
*(35:17): What makes highly effective IC teams
*(46:56): What’s next for IC in 2025
-------------------
Links:
Connect with Jordan on LinkedIn
Read Simpplr’s State of Internal Communications Report
Next Episode
Building Better Workplaces with Human Centricity with Hamza Khan, Future of Work & Leadership Expert
This episode features an interview with Hamza Khan, Future of Work and Leadership Expert. He is the best-selling author of Leadership Reinvented and The Burnout Gamble and is a two-time TEDx Speaker. Hamza challenges organizations to rehumanize their workplaces to achieve inclusive and sustainable growth. His clients include Microsoft, Deloitte, and TikTok.
In this episode, Shawn sits down with Hamza to discuss why work is not working, how to make employees owners, and the no day work week.
-------------------
“If you invest in employee engagement and well-being, then it turns all the other priorities into guaranteed outcomes. That's where the work needs to be done. We actually need to do this work, at the individual level with every single leader in the world. We have to just overhaul our education system to produce more human-centric, values-driven, change-friendly, self-disrupting leaders. But, we also have to make connecting with other human beings an organizational imperative. That should be the only priority that leaders pursue at every level. The welfare, the well-being, the engagement, and actually, just summarize all that into the thriving of their employees.” – Hamza Khan
-------------------
Episode Timestamps:
*(05:09): Rapid fire questions
*(11:48): Hamza discusses his 2016 TEDx Talk and if it holds up today
*(21:43): The history and influence of The Haymarket Affair on work today
*(26:57): Giving employees more say over their work
*(38:48): Will AI increase the amount of work for employees
*(45:14): What Hamza is hopeful about
-------------------
Links:
Connect with Hamza on LinkedIn
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/cohesion-400716/the-future-of-employee-experience-with-jordan-katz-chief-insights-offi-56150949"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to the future of employee experience with jordan katz, chief insights officer at simpplr on goodpods" style="width: 225px" /> </a>
Copy