The Emotional Labor of Modern Work with Steven T. Hunt Ph.D., Work Techno-Psychologist & Author of Talent Tectonics
07/09/24 • 45 min
This episode features an interview with Steven T. Hunt Ph.D., Work Techno-Psychologist & Author of Talent Tectonics. Steve is an industry expert who has had a pivotal role in developing systems that have improved productivity and engagement of millions of employees around the globe. He is a well-known speaker, author, and thought leader on strategic human resources.
In this episode, Shawn and Steve discuss how the nature of work is evolving, the cause of burnout, and how we should be using AI to make work better.
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“You cannot provide excellent customer service, you cannot be creative, collaborative, all the things companies want people to do if you feel exploited, burned out, or exhausted. Yet, the pace of change people are facing is making them feel exhausted and burned out. This is why I wrote this book, Talent Tectonics. It talks about how do we need to manage work differently? Where we need to provide people an experience where they view change as, ‘Yeah, this growth opportunity.’ As opposed to just burned out and exhausted.” – Steven T. Hunt Ph.D.
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Episode Timestamps:
*(02:16): Rapid fire questions
*(08:31): Talent Tectonics and how the nature of work is changing
*(20:03): Steve’s take on burnout
*(28:32): How external factors play into burnout
*(42:40): How we should be using technology to make work better
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Links:
Connect with Steve on LinkedIn
This episode features an interview with Steven T. Hunt Ph.D., Work Techno-Psychologist & Author of Talent Tectonics. Steve is an industry expert who has had a pivotal role in developing systems that have improved productivity and engagement of millions of employees around the globe. He is a well-known speaker, author, and thought leader on strategic human resources.
In this episode, Shawn and Steve discuss how the nature of work is evolving, the cause of burnout, and how we should be using AI to make work better.
-------------------
“You cannot provide excellent customer service, you cannot be creative, collaborative, all the things companies want people to do if you feel exploited, burned out, or exhausted. Yet, the pace of change people are facing is making them feel exhausted and burned out. This is why I wrote this book, Talent Tectonics. It talks about how do we need to manage work differently? Where we need to provide people an experience where they view change as, ‘Yeah, this growth opportunity.’ As opposed to just burned out and exhausted.” – Steven T. Hunt Ph.D.
-------------------
Episode Timestamps:
*(02:16): Rapid fire questions
*(08:31): Talent Tectonics and how the nature of work is changing
*(20:03): Steve’s take on burnout
*(28:32): How external factors play into burnout
*(42:40): How we should be using technology to make work better
-------------------
Links:
Connect with Steve on LinkedIn
Previous Episode
Unlocking Workplace Magic with Trust and Engagement with Aniisu K. Verghese, Founder of Intraskope
This episode features an interview with Aniisu K. Verghese, Founder of Intraskope, a boutique internal communications and personal branding consultancy serving global markets. Aniisu is an award-winning internal communications expert with over two decades of experience in change and transformation initiatives. He started India's first blog on internal communications in 2006 and is now the author of three books.
In this episode, Shawn and Aniisu discuss inclusive internal communications, strategies for building organizational trust, and how AI is streamlining employee experience.
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“I think the traditional model of doing these surveys six months, one year, doesn't really work. You need to get into more real-time sentiment analysis and managers need to be empowered because the data is available if you're doing it through such platforms where you can access the information in real-time. Then, you make the managers accountable saying, ‘Your team's sentiment is negative and what are you doing about it? When did you have your last conversation and what are some of the issues that are coming up?’ Then, match it with what they're saying to see whether that's the right way to go. I think going forward, it has to be only that, because you can't really wait for a six month window to start changing things.” – Aniisu K. Verghese
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Episode Timestamps:
*(03:00): Rapid fire questions
*(08:14): Aniisu discusses Intraskope
*(17:46): Inclusive internal communications and employee experience
*(23:33): How to build trust in an organization
*(34:18): What AI looks like in employee experience
*(45:55): What the future of internal communications looks like
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Links:
Connect with Aniisu on LinkedIn
Global Commtrepreneurs Network
International Communication Professionals
Next Episode
Enhancing Employee Engagement in a Distracted World with Elizabeth Baskin, CEO & Executive Creative Director of Tribe, Inc.
This episode features an interview with Elizabeth Baskin, CEO of Tribe, Inc., an internal communications boutique working with global brands. Before launching Tribe, she was the CEO of consumer branding agency MATCH, and held management and creative positions at several other ad agencies.
In this episode, Shawn sits down with Elizabeth to discuss the effectiveness of editorial boards and content training for global communications, strategies for maintaining employee engagement and motivation, and the need for honest communications during times of change and uncertainty.
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“The very most important best practice for internal comms is to recognize that employees do not have to read, watch, listen to anything you do. They don't have to. There's this expectation that they will read it because they're an employee and you're talking for corporate. No. You're competing with Instagram and Hulu and whatever else. You can't write a 700 word wall of text and email it and think everybody's going to find that call to action somewhere in the 17th paragraph. You have to realize that you are not talking to employees in a vacuum. You're talking to them in this world of distractions and media onslaught.” – Elizabeth Baskin
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Episode Timestamps:
*(02:39): Rapid fire questions
*(06:42): Elizabeth dives into Tribe, Inc.
*(16:04): The challenges of communicating with a deskless workforce
*(27:44): How comms can affect culture
*(32:07): The importance of honest communications
*(41:44): Future internal communications trends
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Links:
Connect with Elizabeth on LinkedIn
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