Ethical AI, Automation, and the Future of Employment with Christina Kucek, Executive Director of Intelligent Automation at CAI
05/14/24 • 48 min
This episode features an interview with Christina Kucek, Executive Director of Intelligent Automation at CAI. She has over 15 years of consulting experience in delivering cutting-edge implementations in Conversational AI, natural language processing, and robotics process automation. At CAI, Christina guides clients through their automation journeys while delivering innovative solutions.
In this episode, Shawn and Christina discuss the impact of AI on employee experience: from onboarding to accelerating workflows to building in ethics.
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“Employee retention a lot of times can be impacted by their first week or two of employment. They get their machine, their access to all the systems that they need. They get their email, it's already set up. They show up on day one and they're ready to go. That impression that you make as a company on their new employee will help us retain our best talent. That reduces our cost overall for trying to recruit people and train people. That retention piece is really valuable.” – Christina Kucek
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Episode Timestamps:
*(02:44): Rapid fire questions
*(07:13): Christina breaks down CAI and her role
*(15:57): How AI impacts employee experience
*(28:22): How AI will affect the amount of work for employees
*(36:43): The future of augmented intelligence
*(45:23): What’s next for Christina and CAI
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Links:
Connect with Christina on LinkedIn
This episode features an interview with Christina Kucek, Executive Director of Intelligent Automation at CAI. She has over 15 years of consulting experience in delivering cutting-edge implementations in Conversational AI, natural language processing, and robotics process automation. At CAI, Christina guides clients through their automation journeys while delivering innovative solutions.
In this episode, Shawn and Christina discuss the impact of AI on employee experience: from onboarding to accelerating workflows to building in ethics.
-------------------
“Employee retention a lot of times can be impacted by their first week or two of employment. They get their machine, their access to all the systems that they need. They get their email, it's already set up. They show up on day one and they're ready to go. That impression that you make as a company on their new employee will help us retain our best talent. That reduces our cost overall for trying to recruit people and train people. That retention piece is really valuable.” – Christina Kucek
-------------------
Episode Timestamps:
*(02:44): Rapid fire questions
*(07:13): Christina breaks down CAI and her role
*(15:57): How AI impacts employee experience
*(28:22): How AI will affect the amount of work for employees
*(36:43): The future of augmented intelligence
*(45:23): What’s next for Christina and CAI
-------------------
Links:
Connect with Christina on LinkedIn
Previous Episode
Building Better Workplaces with Human Centricity with Hamza Khan, Future of Work & Leadership Expert
This episode features an interview with Hamza Khan, Future of Work and Leadership Expert. He is the best-selling author of Leadership Reinvented and The Burnout Gamble and is a two-time TEDx Speaker. Hamza challenges organizations to rehumanize their workplaces to achieve inclusive and sustainable growth. His clients include Microsoft, Deloitte, and TikTok.
In this episode, Shawn sits down with Hamza to discuss why work is not working, how to make employees owners, and the no day work week.
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“If you invest in employee engagement and well-being, then it turns all the other priorities into guaranteed outcomes. That's where the work needs to be done. We actually need to do this work, at the individual level with every single leader in the world. We have to just overhaul our education system to produce more human-centric, values-driven, change-friendly, self-disrupting leaders. But, we also have to make connecting with other human beings an organizational imperative. That should be the only priority that leaders pursue at every level. The welfare, the well-being, the engagement, and actually, just summarize all that into the thriving of their employees.” – Hamza Khan
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Episode Timestamps:
*(05:09): Rapid fire questions
*(11:48): Hamza discusses his 2016 TEDx Talk and if it holds up today
*(21:43): The history and influence of The Haymarket Affair on work today
*(26:57): Giving employees more say over their work
*(38:48): Will AI increase the amount of work for employees
*(45:14): What Hamza is hopeful about
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Links:
Connect with Hamza on LinkedIn
Next Episode
Navigating Organizational Blind Spots & Maximizing AI with Monique Zytnik, Global Employee Communication Expert
This episode features an interview with Monique Zytnik. Monique is an award-winning, global internal communication leader who presents on best-practice communication at world conferences and guest lectures at universities. Her campaigns have been recognized by Gartner and the Digital Communication Awards.
In this episode, Shawn sits down with Monique to discuss the misconception of authenticity, the challenge of creating culture, and why AI will never replace human creativity and connection.
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“I don't have a car anymore, but when I did, that little blind spot that you have when you're trying to go around the corner and you've always got to make sure you check it. It's the same in an organization. There's always these little spots that you can't really see very well what's going on. You need to take care that your employees in that area are also reflecting your values and that there isn't little fiefdoms happening with particular leaders who don't wish to communicate, and putting employees off or people are leaving because of unsavorable working conditions.” – Monique Zytnik
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Episode Timestamps:
*(02:07): Rapid fire questions
*(06:37): Monique dives into her book
*(10:51): AI’s influence on communication
*(35:09): The role of leaders during difficult times
*(46:34): How AI, leadership, and active listening come together
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Links:
Connect with Monique on LinkedIn
Read Internal Communication in the Age of Artificial Intelligence
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