How Well Do You Know Your Product?

04/21/22 • 24 min

Your product is quite possibly the most important component of your business. Because no matter how many prospects or customers you have, and no matter how good you are at sales, and no matter how clear you are on your business model, your business is nothing without a product to sell. And if you don’t understand your product - truly and fully and intimately - from the way it’s structured or built to why it’s priced the way it is and how it can serve your customer, you can not properly sell your product, and you might have a hard time growing and making money.

Today I want to talk about what having a product or offering truly means, why getting clear on your product is so important, the process of designing a signature product or offering, as well as the importance of expanding, evolving, or adding to your offerings and the role this plays in your business growth. If you have listened to my past episodes, you know that I am a big picture kinda girl and strong believer in finding motivation for our decisions and actions by looking towards the future and what we want to achieve. By the end of this episode you are going to see why this is such an important key concept in achieving real wealth in your business.
Chapters of this Episode:
What is Your Product?
If you are a wedding florist, in a general sense, flowers may be the thing you sell, but your product is more contextual. Your product is the service that you provide, it’s the unique designs you create, it’s the way you package them and present them, and the way the individual pieces make up an overall design. All of these things make up your product. Your product is the experience that you offer to your clients through your flowers. That is what you offer and that is what they are paying for. Your product is really your service. You may offer a wide list of different products. Or, you might have variations of one product.

Getting Clear on Your Product
In order to really be successful with both selling and marketing, you must know your product inside and out. How well do you know yours? How familiar are you with the service you offer and what exactly your clients are getting when they hire you?

Designing a 'Signature Product'
Getting clear on your product is something that you can more confidently refine and shape over time through experimentation and getting more familiar with your strengths, your specialty, and what sets you apart from other brands. I refer to this refinement process as building and designing your signature product. Buckle Up, Niche Down
There is nothing wrong with having a more broad collection of offerings as long as they are all profitable and as long as you can make it make sense from a marketing perspective without confusing your audience. But, if you’re really serious about your business, it is wise to pare down to the parts of your business that really drive revenue because this will allow you to streamline, maximize efficiency and make room for the things that are going to generate more revenue. Own What You’re Best At
You can create a more impactful, more quality client experience by honing in on what you do best.Designing My Signature Product - The Process
The exercise that helped me understand what my work should be valued at, helped me make sure I wasn’t accepting jobs that didn’t align with my brand, and helped me in my selling process, to feel confident about my numbers so that I could sell more p

Floral Business Tools & Resources:
www.mulberryandmoss.com/shop
Podcast Home Page:
www.mulberryandmoss.com/podcast
Follow on Instagram:
@mulberryandmoss

Floral Business Tools & Resources:
www.mulberryandmoss.com/shop
Podcast Home Page:
www.mulberryandmoss.com/podcast
Follow on Instagram:
@mulberryandmoss

Previous Episode

Five Tips for Building Connection on Social Media

I think that one thing all of us humans can relate on is that we want to feel heard and feel seen.

Today's topic is centered around human connection but more specifically how to use this form of connection as a means of growing your business on social media.
If there is one thing that I’ve learned while growing a business on social media it’s that realness is rare. And I think it’s slowly becoming more common now, as people and as businesses and brands learn that it’s an effective form of marketing. But I think there are still quite a few businesses out there who are afraid to just be real.
If we think about people and how we naturally operate, both as a human and as a consumer, we don’t just crave realness but we crave connection. And the reason we crave realness is because it gives us a means to connect and relate.
How does one go about engaging more authentically on social media? I’m going to share with you 5 tips that are straight from my own social media approach.
Tip #1: SHOW UP AS YOU ARE

The first step in creating an authentic presence on social media is to show up as you are. If your followers and customers are going to experience this human connection, there needs to be a human on the other end for them to connect with. Showing up in person and being open on social media will allow you to deepen the connection with your audience, by inviting them to start conversations and to feel a part of your brand story.
Tip #2: BE HOSPITABLE

Another strategy I use in my approach when engaging on social media is to think about it from a place of being hospitable. I think when you walk into a business, something that really makes a good impression and leaves an impact is when there is a sense of hospitality. I try to imagine my social media page as a physical place where people will come to experience my brand. How do I do this on an instagram page? I can’t literally greet someone and smile at them, obviously. But I can create a sense of welcome in the feel of the page - through my use of the features that are available to me in the app.
To think that your social media account can not just be beautiful but be useful to a follower or potential customer. That it could provide value to them. That is making the most of social media as a marketing platform.
Tip #3: ACKNOWLEDGE EVERY FOLLOWER

I think this should go without me saying, but if you’re thinking of your social media profile as a place where you host your followers and you’re inviting them into this space, it’s so important that you acknowledge your followers. The most obvious way to do this reply to each and every comment you receive. If you are at a beginner level in engaging with your audience on social media, at a minimum level, you should be replying to every single comment and DM. Rather than just liking the comment, take the extra step to comment back.
By acknowledging each follower, and especially the ones who are going out of their way to like, comment, or engage with your content in some other way, it’s a way of thanking them and letting them know you appreciate them for showing interest in your brand. And that appreciation goes a long way.

Tip #4: RELATE
Relating to your audience is something that requires a sense of humanity. It requires compassion, kindness, listening and caring. Those are things that leave people feeling good. Relating to your audience makes them feel heard and

Floral Business Tools & Resources:
www.mulberryandmoss.com/shop
Podcast Home Page:
www.mulberryandmoss.com/podcast
Follow on Instagram:
@mulberryandmoss