Coaching for Leaders - 464: How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond

464: How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond

04/13/20 • 38 min

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Jonathan Raymond: Good Authority Jonathan Raymond is the founder of Refound, where he and his team work with organizations to create a company culture based in personal growth. He’s the author of the book Good Authority: How to Become the Leader Your Team Is Waiting For*. Jonathan’s team recently released The Good Accountability course* to help leaders have great feedback conversations with their teams. If you are working to get better at accountability, it’s the most useful framework I know of to balance care for people and accountability for results. In this conversation, Jonathan and I discuss the Accountability Dial, how it’s most useful when leading virtually, and the importance of taking the first step. Key Points You don’t get to look good and grow at the same time. Assume positive intent, regardless of where you are on the accountability dial. The Accountability Dial: The Mention: In real-time (if possible), pull them aside to offer an observation about an undesired behavior. The Invitation: Provide 2-3 examples of how that behavior is a pattern or theme they can work on. The Conversation: Use your weekly one-on-ones to dive into how the pattern is holding them back. The Boundary: Collaborate together to decide next steps and set a timeline for making a change. The Limit: Before giving up, have one more heart-to-heart to give them a final chance for meaningful change. Resources Mentioned The Good Accountability course* Good Authority: How to Become the Leader Your Team Is Waiting For* by Jonathan Raymond Refound (Jonathan’s firm) Book Notes Download my highlights from Good Authority in PDF format (free membership required). Related Episodes Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) Effective Delegation of Authority, with Hassan Osman (episode 413) How to Start Managing Up, with Tom Henschel (episode 433) The Way to Be More Self-Aware, with Tasha Eurich (episode 442) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

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463: Leadership Through Massive Change, with Elizabeth Lilla

Elizabeth Lilla: Metro Stars Gymnastics Elizabeth Lilla is the owner of Metro Stars Gymnastics. With her husband Erik, she has owned and operated gymnastics facilities for 13 years. She was named the Nebraska Occupational Therapy Association's Practitioner of the Year for developing the Special Stars Program at her facilities. Liz has previously served as the USA Gymnastics Nebraska State Chair, and loves sharing the sport of gymnastics with boys and girls of all ages. She is also a member of the Coaching for Leaders Academy. In this conversation, Liz shares the struggle of owning a small business that had to close its physical doors due to COVID-19. She tells the story of her business, the struggle in leading change in recent weeks, and their early success in pivoting to Metro Stars Online. Key Points Metro Stars Gymnastics has a long success story of serving kids and families for 13 years, until COVID-19 shut their doors. Liz and Erik made the difficult decision to retain their full-time staff and pay salaries, despite having almost no revenue incoming. Working to innovate quickly, Liz and their leadership team tested a new, online instruction format to help kids and families stay engaged during this difficult time. Metro Stars Online has already connected with hundreds of customers and, more importantly, allowed kids to stay connected to the important work of physical, emotional, and mental well-being. Resources Mentioned Metro Stars Online Related Episodes How to Be a Non-Conformist, with Adam Grant (episode 238) How to Start Seeing Around Corners, with Rita McGrath (episode 430) How to be Diplomatic, with Susan Rice (episode 456) The Power of Why Over How, with Gina Bianchini (episode 460) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

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465: How to Lead a Remote Team, with Susan Gerke

Susan Gerke: GO Team Susan Gerke has been the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance. Key Points Out of sight sometimes means out of mind. Perception of communication will be less than you think. Interactions over the phone/video feel more formal than they do in person, at least at the start. You don’t find out about things virtually as quickly as you do face to face. Figure out how to make space for different kinds of styles and personalities. A virtual environment tends to amplify these differences. Remember to have expectation setting conversations with family members. Some people will call you every day and some people won’t ever reach out proactively. That’s normal — find a pattern that works for each relationship. Resources Mentioned GO Team Survey results: community input on leading/working virtually Related Episodes The Four Unique Types of Teams, with Susan Gerke (episode 138) How to Create Team Guidelines, with Susan Gerke (episode 192) How to Balance Care and Accountability When Leading Virtually, with Jonathan Raymond (episode 464) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.