The Process Revolution: Reimagining AI-Powered Business | Uphoff on Industry

01/06/21 • 39 min

The Big Themes:

Process geeks rejoice! Reimagining business process is the next frontier: New technologies; especially in AI and Machine Learning are enabling a complete reimagining of business processes, way, way beyond simple process improvements. They hold the potential to catapult business performance but require new ways of thinking about business process and how employees work with technology.
“Nothing can happen for decades. And then decades happen in weeks.” Quote attributed to Scottish MP George Galloway. The COVID-19 pandemic has radically and irrevocably accelerated pre-existing trends. Eight weeks after the pandemic reached US shores eCommerce grew to 27% of retail, which represents a decade of growth in eight weeks. In essence business leaders are now running against 2030 expectations. This has huge implications for business leaders across most every industry.
The pandemic will create a revolution in healthcare: 99% of people accessed healthcare during the pandemic, without setting foot in a doctor’s office, much less a hospital. This forced embrace of telemedicine will drive an explosion of innovation and holds the potential to materially change the burdens of the beleaguered US healthcare system.

The Big Quotes:

“The data shows maybe I don't need to go to from point A to point B to point C. Maybe I just go from point A to point Z.”

This episode is brought to you by BMC Software.

The Big Themes:

Process geeks rejoice! Reimagining business process is the next frontier: New technologies; especially in AI and Machine Learning are enabling a complete reimagining of business processes, way, way beyond simple process improvements. They hold the potential to catapult business performance but require new ways of thinking about business process and how employees work with technology.
“Nothing can happen for decades. And then decades happen in weeks.” Quote attributed to Scottish MP George Galloway. The COVID-19 pandemic has radically and irrevocably accelerated pre-existing trends. Eight weeks after the pandemic reached US shores eCommerce grew to 27% of retail, which represents a decade of growth in eight weeks. In essence business leaders are now running against 2030 expectations. This has huge implications for business leaders across most every industry.
The pandemic will create a revolution in healthcare: 99% of people accessed healthcare during the pandemic, without setting foot in a doctor’s office, much less a hospital. This forced embrace of telemedicine will drive an explosion of innovation and holds the potential to materially change the burdens of the beleaguered US healthcare system.

The Big Quotes:

“The data shows maybe I don't need to go to from point A to point B to point C. Maybe I just go from point A to point Z.”

This episode is brought to you by BMC Software.

Previous Episode

Fender’s Fabulous Reimagination | Lochhead on Different

The Big Themes:

The end of Silicon Valley: Elon Musk and Larry Ellison of Oracle are pulling up their tents and going to Texas.
Eric Yuan, founder and CEO of Zoom: 2020 entrepreneur of the year: Eric Yuan. This one’s really obvious – he gave Zoom to the schools, and he had the biggest B2C growth stories in the history of the technology industry.
Fender’s fabulous fret-filled adventure: Fender thought at the time that there would maybe be 100,000 people. The company set its sights on over 1,000,000 million people. Seven million PR impressions, 1,300 powerful stories, and 140 artists in social shares have resulted in a 150% increase in paid subscriptions.
Don’t let them go on CNBC looking like a dork: The bottom line is to make your executives look good – not bad.

The Big Quotes:

“There's never been a greater time in history than right now – this moment right now to be in the information technology industry.”

This episode is brought to you by BMC Software.

Next Episode

Are You Funding #1 Competitor: Amazon? | Ammirati on Innovation

The Big Themes: Wall Street/Main Street: The software sector had a great year. The markets didn’t correct. Main Street not so much – stores are boarded up and it’s a ghost town. Disney played this perfectly: Netflix and Disney are going head-to-head. Both companies have done well in 2020, but you’re going to see Disney outperform Netflix in 2021. Walmart and Amazon: Does Walmart really want to finance their number one competitor – and does Amazon want that too? Rockefeller, Standard Oil, and AWS: John D. Rockefeller fought hard not to have Standard Oil split apart, but the wealth creation that happened was huge. The Big Quotes: “I still think Amazon needs to spin out AWS. It's crazy that they haven't yet.” This episode is brought to you BMC Software.