CHAPcast by CHAP - Community Health Accreditation Partner

Jennifer Kennedy talks with Deborah Hoyt from Axxess about how you can get involved in advocacy, the most critical areas to boost provider advocacy, and why it’s more important than ever.
Join Axxess, April 17-19 in Dallas for the Axxess Growth, Innovation, and Leadership Experience — AGILE. This will be more than a user conference. We’re assembling influential thought leaders like Dallas Mavericks CEO Cynt Marshall, Principal at Simovative Solutions Dr. Dan Weberg, and our very own Founder and CEO John Olajide as they cast a vision for innovation, transformation, and the future of care at home. Network and learn from influential thought leaders, policymakers, technology innovators, and other care teams aiming to drive the future of the care-at-home industry.

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Kathleen Kerr from Transforming Care Partners joins Jennifer Kennedy to talk about how Palliative Care providers and payers address the questions/uncertainties regarding what to provide, to whom, by whom, how to assess, and a lot of variation in those elements.

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We know that health disparities have existed in various ways, but it took a pandemic to shine a light on a critical topic. How do we increase access to quality care and serve the underserved? Jennifer Kennedy and Nicole M. Davis tackle the newly posted CMS Framework for Health Equity and talk about what this means for providers. Check out our Health Equity blog for more information.

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Joe Russell, Vice President of Network Management and Contracting at Strategic Healthcare shares his invaluable perspective on how community-based providers can thrive despite the dominance of managed care plans and the ever-present issues of fraud, waste, and abuse.
Our conversation uncovers the influence of pivotal regulatory shifts, such as the Affordable Care Act and CMS initiatives, on managed care. We navigate the delicate balance between cost containment and quality care, addressing critical challenges like authorization limits and the impact of timely payments on providers.
As we look to the horizon, our dialogue transitions into the evolving dynamics of provider-payer relationships, where data-driven quality metrics take center stage. The burgeoning landscape of managed Medicare Advantage plans demands a new level of collaboration between payers and providers, with an emphasis on trust and innovative cost-containment solutions.
We explore the significance of aligning with metrics like star ratings and rehospitalization rates to enhance opportunities and reimbursement. Value-based care in post-acute settings is poised for growth, and providers must lead the charge by understanding their costs and crafting compelling value propositions for managed care plans.
Join us as we chart the course for the future of healthcare, where collaboration and strategic partnerships will redefine success.

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Ever wondered why patients miss their medication schedules despite clear instructions? Our enlightening conversation with Dr. Kate Jones reveals the critical shift from simply labeling patients as "non-compliant" to understanding the complexities behind "patient adherence." Discover how patient-centered care and shared decision-making can transform healthcare outcomes and why addressing social determinants of health (SDOH) is paramount for effective and realistic care plans.
Through a real-world case involving medication refills, we underscore the importance of thorough patient questioning. You'll hear how a nurse's persistence uncovered the true reasons behind missed refills and how practical solutions like pharmacy delivery services or mail-order options can prevent hospital readmissions. This segment highlights the value of taking extra time to identify and solve underlying issues, ultimately improving patient care.
Communication is the cornerstone of healthcare, and in our final segment, we discuss strategies to enhance patient interactions. Learn how using phrases like "tell me more" can foster a non-punitive, supportive environment and explore organizational techniques to encourage a culture of empathy and understanding. We also touch on the upcoming health equity standards from CHAP, emphasizing the need for continuous advancement in quality care. Join us for a thought-provoking episode that advocates for a more holistic and empathetic approach to healthcare.
Guide for Reducing Disparities in Readmissions
How Using the Term "Non-Compliant" Keeps Providers From Partnering With Patients

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