S2E7 Untold Disney Secrets - Success Through Extraordinary Customer Service with Vance Morris

05/26/25 • 53 min

Success in business relies on creating and satisfying customers.

Vance Smith has built his highly successful businesses based on creating and satisfying customers leveraging the experience he gained from over 10 years with Disney at Disneyworld, Florida USA where he successfully turned around and grew various attractions, and from his early career as a rock musician where he paid for his college degree studying Pscychology.

Vance outlines key 'secrets' that CEOs and their teams can apply to create success, no matter the size of their business. Listen to as Vance outlines how to win against the competition by creating, then leveraging extraordinary customer service.

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For more information relating to the podcast and how you can gain access to advisory services to assist you with your business, see www.lseconsulting.net.au

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Success in business relies on creating and satisfying customers.

Support the show

For more information relating to the podcast and how you can gain access to advisory services to assist you with your business, see www.lseconsulting.net.au

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S2E6 Speak Up as CEO with Theresa Miller

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Effective CEOs lead by effectively communicating with their people, customers, the stakeholders, and the press through presentations, interviews, 'pitches', podcasts, etc.

Mastering the art of presentation is essential for CEOs.

In this episode Theresa Miller, Director and Principal Trainer of TM Media, offers highly valuable insights for mastering the art of speaking for CEOs, senior executives, and all that aspire to lead.

Theresa has nearly 30 years experience in media and provides media training and public speaking coaching in Australia. As a television journalist, Theresa worked as a reporter, producer and presenter in Britain, Switzerland and Australia, including Sky News-UK, Good Morning Britain, CNN, and the Zurich-based European Business Channel.

In Australia, Theresa reported on-camera for Channels Seven, Nine, ABC, and SBS-TV, including Channel Seven’s prime time Australia’s Most Wanted. Theresa also produced on Radio National for Life Matters.

During the 2000 Olympic Games, Theresa was a special media adviser to the Lord Mayor of Sydney. Theresa has published 2 books, with a 3rd nearing publication, as well as writing for many publications including The Australian.

Support the show

For more information relating to the podcast and how you can gain access to advisory services to assist you with your business, see www.lseconsulting.net.au