Going off the rails (of improving health care)

For our first interview we spoke with someone who should have been a health policy rockstar but chose to be a healer instead. Dr. Chris Cooper is one of the most thoughtful people we know and brings an unvarnished perspective on how primary care physicians ended up in the Kafkaesque grind of daily practice. And (amazingly) he doesn't hold anyone actor as intentionally malicious.
We chat about the gulf between the best-intended transformation policy and the realities of daily life in practice. Also, what impact has COVID-19 had on care delivery?