MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI

05/07/24 • 38 min

Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency.
Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and Principal Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months.

Tune in to hear:

“If you don’t have good data you’re done.”
The importance of having a tight team of business and IT folks on your team.
Creating an adaptable culture when navigating the inevitable uncertainty of AI.
Moving from operational AI goals to customer experience AI goals in 2024.

“People hear AI on the news and TV and think it’s this is a daunting thing. It’s not. It’s something new, like cloud or anything else you need to understand and get the right people to help you. But it is moving so fast.” – Tim Kutz, MNX CIO

Tune in to hear:

“If you don’t have good data you’re done.”
The importance of having a tight team of business and IT folks on your team.
Creating an adaptable culture when navigating the inevitable uncertainty of AI.
Moving from operational AI goals to customer experience AI goals in 2024.

Previous Episode

A Conversation with rvatech/: Innovation at the Intersection of Data and AI

In this episode, we are joined by leaders from rvatech/:

Nick Serfass, rvatech/ CEO
Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMax
Meghan Holt, rvatech/ board member, CapTech Managing Director

rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology community within the greater Richmond, Virginia region.

Tune in as we discuss the upcoming rvatech/ Data and AI conference, practical technology applications and career opportunities.

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Exploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer Study

In this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives.

Tune in to hear more about:

How to strike the balance between the user experience and product usability vs. being innovative for innovation's sake.
Compared to last year, consumers are more willing to share data because they're aware of the benefits AI provides for personalization, efficiency, and more.
The key to integrating AI into the daily lives of consumers is to understand their customers and their needs.
If your company’s innovation cycle is too slow to release, companies that are leaning heavily into AI will surpass you quickly.

CapTech Trends - MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI

Transcript

Vinnie

Hello, and welcome back to CapTech Trends. This is your host, Vinnie Schoenfelder. I've been away for a couple of episodes, but I'm back today, and I'm very excited. I think we have a very interesting podcast today. I have with me Tim Kutz, CIO of MNX Global Logistics, a UPS company, as well as Michelle Meyer, who has been on that account for how long?

Michelle

Since '22.

Vinnie

Gotcha. We're going to talk about, a little bit of automation, and how artific