COVID-19’s Impact on Financial Institution Customers

07/09/20 • 28 min

CapTech Customer Experience (CX) researchers explore the findings of two recently conducted CapTech survey studies to understand the impacts of COVID-19 on financial services customers. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the pandemic. Our speakers share key insights and recommendations to help financial institutions better engage with customers and identify opportunities in our “new normal” environment.

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CapTech Trends - COVID-19’s Impact on Financial Institution Customers

Transcript

Speaker 100:00:06.879

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Speaker 200:00:06.990

Hello and welcome to cap tech trends, a place where we meet with thought leaders and subject matter experts to discuss emerging technology design and project methodology. I'm your host, Vinny Sean Felder , principal and chief technology officer at capita consulting today, we're discussing a couple of recent surveys capped at conducted , uh , in order to understand COVID-19 impact o