Are Consumers Optimistic about AI?

08/17/23 • 29 min

How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover:

Surprising findings that challenged our hypothesis
How AI is deeply integrated into building brand loyalty
The future of AI and the consumer

Read the full study here.

Surprising findings that challenged our hypothesis
How AI is deeply integrated into building brand loyalty
The future of AI and the consumer

Read the full study here.

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Merging the Physical and the Digital to Meet Customer Expectations

Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction.

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Links:

Read the full article
CapTech AI Consumer Study

CapTech Trends - Are Consumers Optimistic about AI?

Transcript

Vinnie

Hello and welcome back to CapTech Trends. Today we're going to talk about our AI consumer survey that we did this year. And with me, I have Carrie Ryan, a manager out of Denver on our CX team, and Jason Snook, who's been on at least one podcast before. We were trying to figure out how many a second ago. He's a research fellow who also calls CX home or has over the years and is in charge of a lot of the stuff we're doing with AI at CapTech and organizing kind of all of our indepen