![Call Center Confidence with Cutter & Catt - [Ep.8] What Does It Take To Create A Scalable Training Program?](https://storage.googleapis.com/goodpods-images-bucket/episode_images/dde220182a814785ef8dfbb96e5881e9f2605440ab5bc5932d4af597eb0e0e0a.avif)
[Ep.8] What Does It Take To Create A Scalable Training Program?
08/20/21 • 62 min
How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the system's functionality?
One of the biggest challenges today is that there's now a lot of options when it comes to a learning management system. For anybody running or leading an organization's training, you must first determine your program's goal and objectives.
In this episode, Oliver and Jason talk about the training process, standardizing and calibrating the trainers, and learning management systems..
Learn all about training, building a scalable operation, and identifying the right tools to use to have a perfect training experience for your people.
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Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
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How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the system's functionality?
One of the biggest challenges today is that there's now a lot of options when it comes to a learning management system. For anybody running or leading an organization's training, you must first determine your program's goal and objectives.
In this episode, Oliver and Jason talk about the training process, standardizing and calibrating the trainers, and learning management systems..
Learn all about training, building a scalable operation, and identifying the right tools to use to have a perfect training experience for your people.
SGKpu5uYD4p8QrbtyCJe
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Previous Episode
![undefined - [Ep.7] How Can You Set Up Your Training For New Hire Success?](https://storage.googleapis.com/goodpods-images-bucket/episode_images/2b04296888790067ae442a6d0ce57f9df4779e125740deba4d26cd6076b7d724.avif)
[Ep.7] How Can You Set Up Your Training For New Hire Success?
How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples within training?
One of the factors is not understanding what it is that they need, especially with the tools. We sometimes give them too much information over here, and not enough information over there.
In this episode, Oliver and Jason talk about the challenges during training, testing, proof of learning throughout the induction process, and the learning management system.
Learn all about training, and helping trainees progress through the cycle from beginning to end.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Next Episode
![undefined - [Ep.9] How Well Are You Preparing Your Trainees To Leave The Nest?](https://storage.googleapis.com/goodpods-images-bucket/episode_images/e4b01bd7054215d511f3c59e4e8498fe48ca37a25998531090b3521975a58fc8.avif)
[Ep.9] How Well Are You Preparing Your Trainees To Leave The Nest?
Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team? This is primarily dependent on the availability of the staff. Some companies have so few trainers that it's not possible for the trainer to accompany the group out onto the production floor and provide support.
In this episode, Oliver and Jason talk about what's taking place after the training stage and how to help your people as they are handed over to the operations.
Learn all about the nesting stage, how to run a successful operation, and supporting your team throughout the lifecycle.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
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