![Call Center Confidence with Cutter & Catt - [Ep.1] Welcome to Call Center Confidence with Cutter & Catt](https://storage.googleapis.com/goodpods-images-bucket/episode_images/7aa2639539f247b55bcf965c55713f8d29d41dce748d3133d7f28d4530cc1a34.avif)
[Ep.1] Welcome to Call Center Confidence with Cutter & Catt
08/10/21 • 55 min
1 Listener
Welcome to the Call Center Confidence with Cutter and Catt Podcast!
We are here to help everyone in the call center industry in becoming a Call Center Hero. You can build a successful and scalable call center operation no matter who you are or where you are in the world.
In this first episode, Oliver and Jason talk about leadership and its components. In the future, we're going to be bringing in some experts that currently work in the industry to discuss topics in further depth, and to answer your questions.
Learn more from us as we tackle and discuss about leadership in the Call Center business.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Welcome to the Call Center Confidence with Cutter and Catt Podcast!
We are here to help everyone in the call center industry in becoming a Call Center Hero. You can build a successful and scalable call center operation no matter who you are or where you are in the world.
In this first episode, Oliver and Jason talk about leadership and its components. In the future, we're going to be bringing in some experts that currently work in the industry to discuss topics in further depth, and to answer your questions.
Learn more from us as we tackle and discuss about leadership in the Call Center business.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Previous Episode
![undefined - [Ep.2] What Tools Do Your Sales Leaders Have Available?](https://storage.googleapis.com/goodpods-images-bucket/episode_images/a861c2eaaa3b908244240277cfe2b5b840b05e5590a7a55a09a47601a80c9dc6.avif)
[Ep.2] What Tools Do Your Sales Leaders Have Available?
How do we manage a scattered workforce effectively? What are the challenges that leaders face these days when teams have shifted to working remotely?
Virtual leadership is not being in the same room as these people, and not being able to read body language. These little subtle things that you could pick up on as a leader have now disappeared and it is now over a screen.
In this episode, Oliver and Jason continue to talk about leadership, especially virtual leadership, and how it is different from what's supposed to be leadership since the world changed at the beginning of the year 2020.
Learn more about leadership and from our free tips, tools, and techniques that you can use as you reach your goal to become that Call Center Hero.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Next Episode
![undefined - [Ep.6] Why is training so important?](https://storage.googleapis.com/goodpods-images-bucket/episode_images/34029dfe52ff01e97a43227a2cb1bba483f91c2e473e63e85e53012581d4d4a5.avif)
[Ep.6] Why is training so important?
Why is training so crucial throughout your call center journey? How do you stay on top of what you've learned? This stage has been present throughout the contact center and is critical to its success. Training is vital for anything you do, whether it's a new project or a new campaign.
In this episode, Oliver and his guest Rich Edge, talk about his experience in training and how it moves forward today.
Learn about the essential tools that are useful during training, and how to improve the quality of your training process.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
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