125. Ellie Mental Health Co-Founder/CEO Erin Pash

01/17/24 • 61 min

“Where passion meets frustration creates motivation.” Erin Pash is the co-founder and CEO of Ellie Mental Health—one of the fastest growing franchise chains you’ve probably never heard of—yet. The Mendota Heights-based company opened its first franchise clinic in July 2022. Now there are more than 200 Ellie Mental Health clinics open around the country with another 450 sold and under development. Pash is driven by the desire to destigmatize mental health care by building a national mental health care brand that makes care accessible and fun while also creating a flexible work environment for therapists. Pash is a licensed therapist who saw a bigger opportunity. “We wanted to create a hybrid employment model where we could give therapists safety, security and support while providing them with the culture, creativity and compensation they could get in their own private practice.” Pash talks about barrier to mental health care, the rising demand for services and how that’s driving more therapists not to accept insurance, which creates barriers to entry for those who need it. She talks about building her business, one practice at a time, and coming to identify herself as an entrepreneur more than a therapist. “There are two paths to successful business. One is you’re an entrepreneur and you try 20 things and one sticks. You’re passionate about entrepreneurship. The other is you’re passionate about one thing and because you’re so passionate, people can’t help but want to join you. That’s me.” Following our conversation with Pash, we go back to the classroom with the University of St. Thomas Opus College of Business where Mike Porter is a marketing professor. He talks about the importance of a passionate founder and the marketing conundrum in the mental health field. “Not everybody wants to talk about mental health or say, oh, I went to this amazing clinic.” Porter talks about why franchising makes sense. “She’s starting with community."

Previous Episode

124. The Wound Co. Co-Founder/CEO Nima Ahmadi

When your arteries are blocked, you see a cardiologist. For cancer, there’s the oncologist. But for the 13.5 million Americans dealing with a serious wound—from surgery, an injury or disease, an ostomy bag, or old age—there’s often no one coordinating care until the problem becomes a crisis. Nima Ahmadi saw the white space, and co-founded The Wound Company in 2022 with the intention of creating a coordinated, cost effective solution that supports health care providers and improves healing for patients. The Wound Company partners with medical practices and benefits companies to provide focused patient care through a combination of telehealth, AI diagnostics and in person care. Already the data shows that Wound Co. patients heal 60% faster for a 15 to 20% reduction in cost. Ahmadi, who studied bioengineering and worked on other software-focused health startups, walks us through the process of recognizing the problem, devising a solution, and actually bringing it to market. He talks about the challenges of scaling a health care startup and why he believes the big health care companies need to think smaller. Following the conversation with Ahmadi, we go Back to the Classroom with the University of St. Thomas Opus College of Business where Mike Porter is a professor of marketing. He talks about the problems caused by a diffusion of responsibility. “What this business is really doing is owning accountability and expertise and aggregating those things in one place...for this very specific outcome.” Porter, who teaches reputation management, also talks about the public’s growing confidence in telemedicine and how that can benefit new innovations like The Wound Co.

Next Episode

126. Busy Baby Founder/President Beth Fynbo

What happens after a founder appears on Shark Tank, and walks away from a $250,000 offer? For Beth Fynbo, her Busy Baby activity mat saw six weeks worth of online sales in in three days. “And two weeks later,” she says, “no one had heard of us.” “I thought Shark Tank was going to be life changing, and it was—just not in the way that I thought.” Fynbo, an Army veteran and former health care account manager, was a new mom when inspiration struck. Kids were constantly dropping toys off their high chairs. Her Busy Baby silicone suction placemat keeps toys, teethers, and utensils secured in place. In 2023, two years after her Shark Tank appearance, Busy Baby logged $5 million in sales and introduced new add ons to its core product. Now with two years of growth and perspective since her national television debut, Fynbo talks about what it’s really like to go on Shark Tank and what it’s really like to build a business from the ground up, including raising money, creating an advisory board, navigating the waves of social media marketing, and charting a path to profitability. “You’re never too old, and it’s never too late to chase a new dream,” Fynbo says. “I was in the army for 10 years. I had this corporate career for 10 years. I had given up on being a mom, but became a mom and a business owner after 40. And I know that probably 50 or so, I’m going to start the next thing. I just want anyone who is stuck in something they don’t love to know: you can change.” Following our conversation with Fynbo, we go back to the classroom with the University of St. Thomas Schulze School of Entrepreneurship where Alec Johnson is a professor. Johnson talks about overcoming the limitations of a “dysfunctional belief system”—that’s the idea, he says, that you have to be creative or you have to be an expert to be an entrepreneur. “You can grow into it. You just have to be a good problem solver.”