From Ice Baths to Client Service Excellence: A Conversation With bswift COO Amit Jain

01/07/24 • 20 min

Listen in as bswift Chief Operating Officer, Amit Jain, talks about his passion for client service, his unique approach to leadership, and his vision for the future. Amit also shares his love for cold therapy (Wim Hof, anyone?), and how it influences his work ethic and dedication to delivering results. He dives deep into the challenges and opportunities in the benefits administration industry, and outlines bswift’s strategy for consistently exceeding client expectations. You’ll also hear about Amit’s commitment to building a culture of “higher standards,” “greater accountability,” and yes, even “more fun” at bswift.

Previous Episode

Shaping Culture and Service: A People-First Approach to HR with bswift’s Natalie Atwood

How can HR professionals be true people partners that empower and shape company culture? bswift's Chief People Officer Natalie Atwood talks with bWise hosts Don and Sharon about her passion for putting people first. Learn how she's guiding bswift's cultural evolution—focusing on talent, transparency, engagement, and wellbeing. Natalie also discusses key elements of bswift's benefits admin success like speed, simplicity, and creating a culture of connection in a remote-first world. Tune in for an uplifting discussion on leading with care, trust, and fun.

Next Episode

Navigating the Future of Ben Admin: A Conversation With Scott Millson

On this episode, benefit administration insider Scott Millson shares his unique perspective on his over three decades in the employee benefits field. Listen in as Scott reflects on major industry transformations, from the rise of online enrollment to emerging technologies like AI. He also offers a look into writing his upcoming book and why he was drawn to joining the bswift Advisory Council. Listeners will walk away with practical advice on thriving in this fast-evolving business landscape.