Beyond Luxury

Get ready to challenge your understanding of luxury. This podcast series of Beyond Luxury guarantees to equip you with fresh insights into the revolution of the luxury industry in our rapidly changing world.

I am your host, Carlota Rodben, luxury, beauty, fashion, and hospitality futures and innovation specialist. I am also the author behind Beauty As It Is and my most recent book, Beyond Luxury: The Promise of Emotion, which sets the stage for our podcast discussions.

Join me as we engage in stimulating conversations with industry thought leaders across multiple sectors, challenging traditional concepts of luxury and exploring its shift towards a more human-centric, purpose-driven industry.

This is your gateway to the future of luxury, and I can't wait to co-create it with you.

Step into the world where experience, tech, and purpose redefine the future of luxury. In Season 3 of the Beyond Luxury Podcast, Carlota Rodben takes you on a journey through thought-provoking conversations with the brightest minds shaping the luxury landscape. From industry whistleblowers and tech visionaries to fashion and culture pioneers and wellness experts, this season is packed with bold ideas and transformative stories.

Get ready to explore topics like digital fashion, the future of customer experience, redefining health & wellness as luxury, and the power of technology in creating transparent, augmented, and purpose-driven brands. Every episode challenges conventions, sparks curiosity, and offers insights into the evolving meaning of luxury.

Whether you’re an entrepreneur, a current or future leader of the luxury industry, a creative professional, or simply passionate about the future, Season 3 will inspire and inform you. The revolution of luxury starts here—don’t miss it.

🎙️ Beyond Luxury Season 3 brings you a new episode every week. Subscribe now on your favorite podcast platform and join the conversation!

Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.

Join us for a fascinating exploration into the world of luxury hospitality and retail with Jack S. Ezon, founder and Managing Partner at Embark Beyond. This episode delves into how luxury is being redefined from traditional lavish services to emotionally resonant experiences.

We'll journey from the historic charm of New York's Carlisle Hotel to the meticulous service of Italy's Villa Passalacqua, discussing how today's luxury seekers are shifting their preferences towards experiences that offer personal significance.

We'll also examine the evolving role of non-hospitality brands in the travel sector and how the industry is adapting to meet the demands of a more conscious consumer base. Our discussion highlights the generational shift in values within luxury retail, contrasting the flashy tastes of traditional jet-setters with the discreet preferences of those who prioritize meaningfulness, transparency, and sustainability.

Moreover, we explore how brands are building communities and fostering loyalty through emotional engagement, from Apple’s technological innovations to the trend of group travel to destinations like South Africa. Tune in to uncover how the concept of luxury is pivoting towards creating deeper connections and lasting impressions in the hearts of consumers.

TL;DR:

• Redefining Luxury: Transition from traditional luxury to experiences that resonate emotionally.
• Spotlight on Hospitality: From the Carlisle Hotel to Villa Passalacqua, exploring high personal service standards.
• Changing Consumer Base: Shift in luxury preferences among younger generations towards sustainability and transparency.
• Community and Loyalty: How brands like Apple are engaging consumers on a deeper emotional level through community-building and shared experiences.
• Global Insights: Discussion on non-hospitality brands entering the travel space and the broader implications for the luxury sector.

Welcome to Season 2 of the Beyond Luxury podcast!

Building on our first season's success, we're excited to offer deeper insights into the luxury industry's evolving landscape.

This podcast, a spin-off of Carlota's book Beyond Luxury: The Promise of Emotion, invites you into discussions with leaders from various luxury sectors, including fashion, beauty, art, tech and more.

Carlota shares her experience from leading innovation in a top luxury brand to her entrepreneurial ventures, focusing on the integration of technology, experience, and human connection.

This season, we aim to reveal the untold stories of a traditionally exclusive industry, making it more accessible and relatable.

Join us in Season 2 as we explore the future of luxury, aiming to co-create a vision that goes beyond the conventional!

In this episode, we dive into the ever-evolving world of luxury retail with Christophe Caïs, CEO of CXG, a leading consulting firm specializing in customer experience.

Christophe emphasizes the critical role of emotional intention in crafting a signature experience. He explains that luxury, particularly in the context of selling luxury products, deeply engages emotions. While every purchase is influenced by emotion, a luxury purchase is uniquely driven by a heightened emotional connection. As he underscores, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." His insight highlights the profound impact of creating memorable, emotion-driven experiences.

Christophe sheds light on the importance of employee satisfaction, framing it as an outcome rather than a starting point. He stresses the need to focus on foundational factors:

How much training do employees receive?

Is it effective and meaningful?

How much coaching and one-on-one support do they get from their managers?

Ensuring a well-rounded and supportive employee ecosystem—one that aligns with the brand’s mission—is essential for enabling employees to deliver exceptional customer experiences. He also reveals how CXG uncovers untapped talent, fosters collaborative teams, and leverages data to shape the future of retail.

Don’t miss this engaging conversation that explores the challenges and opportunities luxury brands face in today’s fast-changing landscape.

Want to stay ahead of the curve? Sign up for our ⁠Weekly Beyond Luxury Substack⁠ and follow us on ⁠Instagram⁠, ⁠TikTok⁠, and ⁠LinkedIn⁠ for even more insights and inspiration.