“Banks Need to Be Part of the Solution:” New OCC Head on Protests, COVID Crisis

06/10/20 • 42 min

Acting Comptroller Brian Brooks talks about a new project aimed at helping with economic inclusion and the role of banks in combating economic inequality. He also discusses his plans for a federal charter for payment companies and explains why he warned mayors around the country about possible credit problems at banks if small businesses are not allowed to reopen and responds to criticism of the recently-finalized Community Reinvestment Act reform rule.

Previous Episode

“A chance for banks to change the narrative:” Citigroup Chair John Dugan

John Dugan, the chairman of Citigroup’s board of directors, says the future of banking turns on the industry’s pandemic performance. It will affect how regulators oversee them, how shareholders invest, and how the public feels about banks. The former Comptroller of the Currency doesn’t underestimate the challenges, but he is optimistic that banking will emerge from this crisis with its reputation enhanced.

Next Episode

“A Lightning Rod for Change:” How COVID Is Accelerating Digital Banking

The crisis has forced customers to change how they bank—and that’s creating opportunities for banks ready to seize them, according to Elizabeth Wolverton, the chief strategy and customer experience officer at Synovus Bank in Columbus, Georgia. Liz also discusses why inclusion and diversity are so important to the industry’s future.