“A Lightning Rod for Change:” How COVID Is Accelerating Digital Banking

06/16/20 • 29 min

The crisis has forced customers to change how they bank—and that’s creating opportunities for banks ready to seize them, according to Elizabeth Wolverton, the chief strategy and customer experience officer at Synovus Bank in Columbus, Georgia. Liz also discusses why inclusion and diversity are so important to the industry’s future.

Previous Episode

“Banks Need to Be Part of the Solution:” New OCC Head on Protests, COVID Crisis

Acting Comptroller Brian Brooks talks about a new project aimed at helping with economic inclusion and the role of banks in combating economic inequality. He also discusses his plans for a federal charter for payment companies and explains why he warned mayors around the country about possible credit problems at banks if small businesses are not allowed to reopen and responds to criticism of the recently-finalized Community Reinvestment Act reform rule.

Next Episode

The Biggest Risk to the Financial System Probably Isn’t What You Think

Karen Shaw Petrou, managing partner of Federal Financial Analytics, who has been hailed as “the sharpest mind analyzing bank policy today,” says banks and policymakers need to focus on economic inequality before it’s too late. She discusses her proposed solution and what happens if we don’t act in time.