Ep056: Enable Salesforce applications with Amazon Bedrock

Daryl Martis of Salesforce and Rashna Chadha of AWS share how Amazon Bedrock integrates with Salesforce to enhance AI applications, highlighting the partnership's strategic benefits, AI model customization, and secure deployment options.

Topics Include:

• Introduction to Amazon Bedrock and Salesforce partnership.
• Overview of Amazon Bedrock as an API-based generative AI service.
• The strategic collaboration between AWS and Salesforce.
• Salesforce Data Cloud and its integration with Amazon Bedrock.
• Overview of Salesforce Einstein and its use of Amazon SageMaker.
• Recent AI launches between Salesforce and AWS, including Slack AI and MuleSoft.
• Use cases of AI services like Amazon Textract within Salesforce.
• Bringing Your Own Large Language Model (BYO LLM) with Bedrock.
• Foundation models offered by Amazon Bedrock (Anthropic, Cohere, Llama).
• Overview of security, privacy, and compliance in Bedrock AI services.
• Salesforce Data Cloud’s unified customer data and real-time AI capabilities.
• Bedrock’s support for custom AI model evaluation and metrics.
• Consumption models in Bedrock: on-demand vs. provision throughput.
• Bedrock’s agent capabilities for real-world applications like scheduling.
• Demo of using Amazon Bedrock models within Salesforce.

Participants:

• Daryl Martis – Director of Product Management, Einstein AI - Salesforce
• Rashna Chadha – AI/ML Specialist – Principal Solution Architect – Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/