Automox Insiders – Charles Coaxum, The Fundamentals of Lasting Customer Satisfaction, E04

07/30/24 • 9 min

This week, Automox is bringing back some podcast episode favorites!
In case you missed the first go, this podcast aired on April 21, 2024.

In this episode of Automox Insiders, Maddie Regis interviews Charles Coaxum, the Senior Vice President of Customer Experience at Automox. They discuss Charles' role in maximizing customer satisfaction and his passion for understanding and meeting the needs of others. Charles explains why he joined Automox and highlights the company's innovative approach to modernizing IT operations. They also explore the key to keeping customers happy, which involves genuine relationships built on trust, communication, and empathy.

This week, Automox is bringing back some podcast episode favorites!
In case you missed the first go, this podcast aired on April 21, 2024.

Previous Episode

Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their application. Tune in for your weekly dose of tech trends, user-friendly tutorials, and innovative solutions to transform your IT experience. This podcast is your road map to mastering the multifaceted nature of IT tech.

Next Episode

CISO IT – A Pathway to Yes with Rich Casselberry, E05

This week, Automox is bringing back some podcast episode favorites!
In case you missed the first go, this podcast aired on April 11, 2024.

In this episode, Jason Kikta and Rich Cassleberry discuss the challenges of IT security and how to make better risk decisions. They explore the difficulty of proving a negative in security and the lack of obvious metrics of success. They emphasize the importance of balancing risk and finding the right level of security for the organization. They also discuss the need for reputation management and building trust within the company. The conversation highlights the value of security tools that automatically take action and the need for ongoing evaluation and improvement in security practices. They conclude with advice for new security practitioners, encouraging them to find a path to yes and how to be a trusted partner within your organization.