Australian Design Radio

This episode, Flyn is in conversation with Head of Endineering, Joe Macleod. With a 20+ year career in product design, both digital and tangible, Joe has a wealth of experience in UX and HCD. During his time at Nokia and as Head of Design at UsTwo, Joe became concerned about the end of the customer journey and started a campaign to make off-boarding as important as on-boarding. This ultimately led him to write a book called ‘Ends.’ and launch the World's first customer ending consulting business: ‘andEnd.’ In Joe’s own words, focusing on the end may seem counterintuitive and a hard sell to a client that is all about shipping product. So, throughout this episode, we unpack why ‘clean and considered endings’ should be seen as a competitive advantage, not as a barrier to sale. Joe has spent over 15 years thinking about this and has case studies galore but we also find time to relive the early days of UsTwo, when Nokia was the king of phones and how a “profoundly” dyslexic person went about writing a book. Special thanks to our friends Streamtime for their ongoing support. Check them out at www.streamtime.net/adr2020 to get an exclusive 20% listener discount! Links: andEnd. www.andend.co Twitter: twitter.com/mrmacleod LinkedIn: www.linkedin.com/in/josephmacleod Ends. in print: www.amazon.com.au/Ends-Overlook-Products-Services-Shouldnt/dp/9163936445 Ends. in Audible: www.audible.com.au/pd/Ends-Why-We-Overlook-Endings-for-Humans-Products-Services-and-Digital-and-Why-We-Shouldnt-Audiobook/B07NJD1TCB Include Design Twitter: twitter.com/IncludeDesign UsTwo: www.ustwo.com UX Australia: www.uxaustralia.com.au/conferences/ux-australia-2019/speaker/joe-macleod-2019/ --- Send in a voice message: https://anchor.fm/australian-design-radio/message

In this episode, we spoke with Chi Ryan National Experience Strategy Lead at PwC. Chi Ryan makes meaningful products, services and experiences for humans, and humanity — and she’s passionate about empowering others to do the same. She has worked with many of the big names in service design including Fjord, Isobar and Idean and she is now the experience strategy lead at PwC. We talked about Ancient Egypt and Graham Hancock, using video and motion to communicate, teaching and learning, the circular economy and how we can wake people up to think differently. Chi also shared The Circular Design Program and highlighted the responsibility designers have towards fighting to eradicate industrial waste and pollution. Special thanks to our friends Streamtime for their ongoing support. Check them out at streamtime.net. Get a free account. Try them out. It'll be time well spent. Links: https://grahamhancock.com Do What You Can’t https://www.youtube.com/watch?v=jG7dSXcfVqE Jodorowsky’s Dune Trailer https://www.youtube.com/watch?v=jg4OCeSTL08 Jodorowsky meets Kanye West https://www.youtube.com/watch?v=U7Qdc2ggPHc The Circular Design Program https://www.dezeen.com/2019/06/11/ellen-macarthur-circular-economy-designers/ Kaching Film https://kachingfilm.com --- Send in a voice message: https://anchor.fm/australian-design-radio/message

This episode sees us sitting with Steve Baty, co-founder and principal of Meld Studios. Let’s just get this out of the way, Steve is a mad cyclist, so we begin there before he expertly links it back to service design, user experience and how to solve ‘dumb shit’ quickly. Steve has an uncanny ability to see the core of the problem and we talk through a range of case studies that explain Melds approach. The team at Meld is incredibly diverse, with a wide range of experience and skills, not normally seen in a studio. We discuss this and also look at the importance of community and Steve’s role in UX Book Club, the Good Design Council of Australia, IxDA and the UX Australia conferences. At some point Matt manages to steer the conversation towards education (surprise surprise) and Steve’s multiple academic qualifications. Special thanks to our friends Streamtime for their ongoing support. Check them out at streamtime.net. Get a free account. Try them out. It’’ll be time well spent. Thank you also to Adobe for lending us their Adobe LIVE sound room to record in. Go to adobeapaclive.com to see their library of video tutorials. Photo credit: Emma Nevison https://www.emmanevison.com Links: Meld Studios: https://www.meldstudios.com.au Meld Studios Instagram: https://www.instagram.com/meldstudios Steve Instagram: https://www.instagram.com/docbaty Steve LinkedIn: https://www.linkedin.com/in/stevebaty UX Australia: http://www.uxaustralia.com.au UX Book Club SYD: https://www.uxbookclubsydney.com/home Good Design Council of Australia: https://good-design.org IxDA: https://ixda.org Streamtime: https://streamtime.net Adobe LIVE: https://www.adobeapaclive.com --- Send in a voice message: https://anchor.fm/australian-design-radio/message

In this episode, we spoke with Benni Weller and Mikey Hart of Hulsbosch. Benni and Mikey are both Creative Directors at Hulsbosch based in Sydney. Hulsboch is known for creating iconic brands and working with big-name clients throughout Australia and Mikey and Benni find themselves today as creative leaders. We spoke about their different paths to where they are today, the pros and cons of specialising vs generalising as a designer, collaboration and the value of diversity in creative teams. ADR episodes stay on time and on track thanks to our partners at Streamtime! It's creative project management software that works. Try it streamtime.net. Links: benniweller.de linkedin.com/in/mikeyhart hulsbosch.com.au --- Send in a voice message: https://anchor.fm/australian-design-radio/message

In this episode, we spoke with Kenjiro Kirton, Co-Founder and Creative Director at Hato. It’s Saturday afternoon on the last day of The Design Conference in Brisbane. The beers are flowing, the heads are sore and the minds overloaded. Still, we found time to sit down with Kenjiro Kirton, Co-Founder and Creative Director at Hato. Hato is a unique studio (both in London and Hong Kong) for the way they approach design. Focused on active play and community engagement, you could say their design is based on co-creation, or facilitation, with the end user — leading to some truly unique outputs. For his part, Kenjiro is incredibly well-researched and curious, always putting the ‘why’ before the what. There are a lot of throwaway references in this episode that are well worth looking up, so have a notepad ready. Matt was very kindly joined by Yasmin Naghavi (solicitor from Media Arts Lawyers and Alex Naghavi’s sister) and Ben Johnston (Alex’s boss — it all leads back to Alex). It was great to have these two on as they added extra depth to the conversation. Thank you so much for saying yes. Thank you to the Design Conference for giving us access to their guests and check out streamtime.net. Links: Website: www.hato.co Kenjiro Instagram: www.instagram.com/ken.hato Hato Instagram: www.instagram.com/studiohato Hato Press Instagram: www.instagram.com/hatopress Start with a mark: https://campaignbrief.com/dad-reveals-2018-festival-iden Hato D&AD Festival 18 identity: https://www.itsnicethat.com/news/hato-d-and-a-d-festival-2018-visual-identity-advertising-240418 Célestin Freinet: https://en.wikipedia.org/wiki/C%C3%A9lestin_Freinet The Design Conference: https://www.thedesignconference.com.au --- Send in a voice message: https://anchor.fm/australian-design-radio/message

In this episode, we spoke with Ben Johnston and Alex Naghavi of Joseph Mark. We began by talking about working and living in LA and projects with famous people, we spent some time at Adam Sandler’s Christmas Party and the gushed about the Hemsworth's. We later got deep into the future of sex, getting old, sexual compatibility scores and our cognitive load, venturing and investing in people (rather than an idea). ADR episodes stay on time and on track thanks to our partners at Streamtime! It's creative project management software that works. Try it streamtime.net. Big thanks to guest host Prue Jones and The Design Conference for having us. Links: https://www.josephmark.com.au http://www.alexnaghavi.com https://www.instagram.com/thebrokecollector_ http://www.thefallsfarm.com --- Send in a voice message: https://anchor.fm/australian-design-radio/message

We’re at the Design Conference in Brisbane and we had the opportunity to sit down with Amanda Munilla, Managing Director, at Wolff Olins. Amanda, not a designer by trade has had a non-linear path into managing at one of the biggest creative firms in the World. Deciding not to be a lawyer was only the beginning and she has since gone on to build a strong career in strategy. With that in mind, we get into what strategy means, how it’s changed and how Amanda explains it to clients. Amanda is also a big supporter of Womentor. So we get into what it is, why she got involved and why it’s needed in the industry — now more than ever. We touch on the fact that Wolff Olin's office heads, around the World, are all female. Amanda has a lot to say on this and is passionate that diversity isn’t a token action. Huge thanks to Prue Jones and Andy Wright who co-hosted, our mates at Streamtime and The Design Conference. You guys rock! Check out streamtime.net. Project management software for creative agencies. Links: Wolff Olins website: https://www.wolffolins.com Wolff Olins Insta: https://www.instagram.com/wolffolins Amanda Insta: https://www.instagram.com/pilar24 Amanda LinkedIn: https://www.linkedin.com/in/amandamunilla TDCB recap: https://www.wolffolins.com/the-design-conference-2019-recap Womentor website: https://www.womentor.com.au Prue Insta: https://www.instagram.com/prudencemjones Andy Insta: https://www.instagram.com/adwrighty Never Not Creative website: https://www.nevernotcreative.org NNC Insta: https://www.instagram.com/nvrnotcreative --- Send in a voice message: https://anchor.fm/australian-design-radio/message

In this episode, we spoke with Tea Uglow, experimental person in charge at google's creative lab, Sydney. Tea Uglow is one of those very few people who genuinely make you rethink everything you thought you knew. This episode is full of interesting insights into how we can think about technology, inclusiveness, design, and accommodation. We talk very briefly about her early days at Google in 2006 and how she didn’t particularly see herself working there for long, fast forwarding to today where she works in the idea of information, space and how digital works with humans, technology and culture. We covered how experimentation can be part success and part disaster, our relationship with truth in communication, ethics, inclusiveness and framing problems. Big thank you to special guest host Prue Jones, our friends at Streamtime and The Design Conference Brisbane. Check out streamtime.net to keep on top your projects. Admin without feeling like admin. Links http://teau.me https://research.ambientlit.com JFK Unsilenced campaign: https://www.thedrum.com/news/2018/06/22/cannes-lions-the-day-jfk-unsilenced-wins-creative-data-grand-prix-cannes --- Send in a voice message: https://anchor.fm/australian-design-radio/message

EP105 with Mills and Sinx Founders and owners of UsTwo, Matt 'Mills' Miller and John ‘Sinx’ Sinclair suddenly find themselves in a very enviable position — leaders of a successful ‘independent’ company, and... not really needed. This is of course ‘designed’ and not without a lot of hard work. But, since bringing in a CEO and senior management the best friends finally get to appreciate what they have built. In collaboration with Andy Wright and Never Not Creative, we found some time to sit with Mills & Sinx and explore what their company looks like now, how their friendship continues to work after 30 years and what they are going to do with all this spare time. This is an incredibly frank and honest reflection that charts the naïve, hedonistic beginnings of the ‘fampany’ to the realisation that they needed to pull the needle back towards business, making hard decisions and ‘growing up’ in order to protect the company and their 300+ employees. It’s a perfect end of chapter conversation, before beginning the next. As always special thanks to Streamtime for their steadfast support and motivation. If you haven’t tried their software yet, well, you’re wasting time, literally. Special thanks to The Design Conference who gave us this opportunity. If you haven’t been before, you must, simple as that. Links: UsTwo: www.ustwo.com Monument Valley: www.monumentvalleygame.com/mv2 The road to 100: medium.com/the-inner-terrapin-woke/my-name-is-mills-i-am-mills-e919b099b2a7 Mill’s podcast: podcasts.apple.com/gb/podcast/the-jfdi-cast/id1358414484 Mills Instagram: www.instagram.com/millsustwo Sinx Instagram: www.instagram.com/sinxustwo TDC: www.thedesignconference.com.au Streamtime: www.streamtime.net --- Send in a voice message: https://anchor.fm/australian-design-radio/message

In this episode, we spoke with Nick Gower and Saakshi Muralidhar of Mentally Friendly. Mentally friendly is a group in Sydney that works with health, education, finance, and government to deliver wellbeing at scale. Nick is one of the founders of the business and an advisor to senior product leaders and clients, Saakshi is a senior organisational designer who started her career in product design, you’ll hear some of her journey in the episode. Both Flyn and Matt have a long history with Mentally Friendly, Matt has known the founders, Nick and Jon longer from time spent at Billy Blue College of Design back in the day and Flyn worked with them on Tractor Design School. Don’t bother googling it, it doesn’t exist more. Wah. We spoke about design and innovation, operational design, moving from task-based design to more team-based missions and ‘making good intentions real’ as Nick put it so well. We heard about Mentally Friendly’s hiring process where they look for softer skills rather than hard skills and often find applicants are better suited to roles they haven’t even thought of, which was backed up nicely by Saakshi’s story. We hope you like the episode, let us know what you think! Big thanks to Streamtime for their support. If you’re new to Streamtime use this link to get an ADR discount https://streamtime.net/adr2020 Links https://mentallyfriendly.com https://www.linkedin.com/in/nickgowermf https://www.linkedin.com/in/saakshi Nick Gower in episode 12 https://soundcloud.com/ausdesignradio/ep12-nick-gower-on-finding-opportunity-in-the-midst-of-chaos https://www.mentally-healthy.org The Paul Rand quote is “Don’t try to be original, just try to be good.” Flyn 0 – Paul Rand 1 https://www.logodesignlove.com/paul-rand-video --- Send in a voice message: https://anchor.fm/australian-design-radio/message