ASOA EyeTalks Radio

Creating a harmonious working environment at your ophthalmic practice is certainly achievable, but what happens when you encounter a member of staff or a physician with whom you clash, or with whom everyone clashes?

In this episode, Hayley Boling of Boling Vision & INSIGHT Surgery Center interviews Craig Piso of Piso & Associates to discuss strategies that will help when issues with staff arise.

Having a formal recruitment strategy in place will give you a better chance of finding a suitable candidate who meets your needs.

Laura Baldwin, Principal and Senior Consultant of BSM Consulting, interviews Regina Boore, Senior VP and Executive Consultant of Progressive Surgical Solutions, a division of BSM Consulting, on setting and achieving quality measures for ASCs.

Pity the woodpecker. Its full-time job is banging its head against a tree just to get a single bug if it’s lucky, only to have to go to another tree and bang its head again to get another one. Many leaders and staff feel like the woodpecker when it comes to meetings—they often don’t produce much in the way of results and the process is painful. It doesn’t have to be that way. Here is some advice that might work to help make your meetings less painful and more productive.

Critical thinking is so important to our doctors and patients, in fact, we should foster a culture that encourages it to ensure the best medical care and results. This podcast discusses key ideas related to critical thinking and raises some questions that will prompt you to start incorporating it into your technician training.

A successive development strategy for your potential managers will require dedicated time, a logical assessment of resources, a realistic action plan, and patience. Under your leadership, a rational plan for the internal development of practice managers can relieve some of your burdens, retain valuable staff, and provide optimal value for the practice.

In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, the basic principles of customer service remain the same as the corner ice cream shop. Understand your product and service, be able to articulate each one, and identify and meet the needs of the customer with good-natured professionalism.

The CPT definitions and descriptions of the ophthalmic codes (92002– to 92014) are confusing, to say the least. The definitions of the codes are even different than the actual descriptions themselves.

Consultants and other experts on this subject like to say, “these codes are broken”. Very few Medicare Administrative Contractors (or, MACs) have published guidelines available for the eye codes. This podcast will provide some clarity to assist when documenting and billing these services.

Tips and strategies for coming to consensus and getting things done when differences of opinion arise.