American Academy of Emergency Medicine

Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee, speaks with Tom Scaletta, MD FAAEM, President, Smart-ER; ED Chair at Edward Hospital (Naperville, IL); and Past President of AAEM. In this episode, Drs. Guarisco and Scaletta discuss various issues related to emergency department patient satisfaction. Discussion points include: measurement and drivers of patient satisfaction, incentives for physicians, insights for leadership, and the how the changing landscape of health care will effect patient satisfaction moving forward. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Josh Joseph, MD MS FAAEM, Director of Operations Research in the Department of Emergency Medicine, Beth Israel Deaconess Medical Center, and member of the AAEM Operations Management Committee, speaks with Stephen Traub MD, Chairman of the Department of Emergency Medicine, Mayo Clinic Arizona, about using a rotational patient assignment method in the Emergency Department instead of traditional methods, covering both the advantages and challenges of this approach. Intro music by SaReGaMa, Sky is the Limit, from the album Sky is the Limit, powered by JAMENDO.

Joseph Guarisco, MD FAAEM, ED Emergency Department Chair at Ochsner Hospital in New Orleans, LA and member of the AAEM Operations Management Committee, speaks with Adam Salup, Strategic Program Manager at Oschner Health Systems about a study conducted at Oschner Hospital on opioid prescription rates. Intro music by SaReGaMa, Sky is the Limit, from the album Sky is the Limit, powered by JAMENDO.

Joseph Twanmoh, MD MBA FAAEM, Co-Chair of the AAEM Operations Management Committee and Senior Vice President of MS2, a health care consulting firm and Ferdinando Mirarchi, DO FAAEM, an emergency physician at UPMC Hamot in Eire, PA, discuss solutions to address emergency department overcrowding. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part two of this episode, Mr. Graban and Dr. Guarisco discuss solutions to address this difficult area of management and implications for the ED. They outline queuing theory, the concept of variance, and the split-flow model. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.