How generative AI helps hospitality boost revenue

12/27/23 • 21 min

How can generative AI tackle challenges for the hospitality space? Many hotels and resorts offer a wide range of services and amenities but are undiscovered by guests. By leveraging customer data, generative AI can create relevant and personalised upselling opportunities that are sent directly to guests’ mobile phones. Best of all, it’s completely automated.

We spoke with Adir Ron, Chief Marketing Officer at hospitality guest experience platform Duve, about how generative AI can be used during the pre-arrival, check-in, and post-stay phases of the guest experience journey. Some key takeaways you can expect include:

Using data to come up with creative upselling opportunities,
Automating relevant upgrade suggestions,
Helping staff identify the most important guest queries,
And increasing positive guest reviews.

If you are a tourism business and you’d like to learn more about how Tcube can support you in your transformation journey, reach out to the team via the interest form: https://go.gov.sg/tcubecommunity

Using data to come up with creative upselling opportunities,
Automating relevant upgrade suggestions,
Helping staff identify the most important guest queries,
And increasing positive guest reviews.

Previous Episode

Tourism generative AI strategy 101

How can tourism companies strategically integrate generative AI into their business? Many already appreciate the value of generative AI but the challenges lie in finding strong tourism use cases and developing an implementation strategy. Just like any new technology, adopting generative AI tools without a clear strategy is not optimal.

In this episode, we’ve spoken with travel industry consultant and Principal at The Forward Pocket, Tony Carne, about how tourism companies can introduce generative AI into their business. Some key takeaways you can expect include:

What a generative AI strategy consists of,
How to get started,
Some of the biggest pitfalls,
And some interesting use cases to inspire you.

Next Episode

How MICE can use generative AI to plan, market, and run events

What can generative AI do for the MICE industry? In this episode, we’ll dive into how event planners can use generative AI to design an event, boost ticket sales, and increase participant satisfaction.

We’ll be speaking with Veemal Gungadin, CEO of events technology platform Gevme, about new ways MICE can leverage this technology and his work with Project Spark, a research and educational initiative focused on uncovering the impact of generative AI on the business events industry. Some key takeaways you can expect include using generative AI to: