Season 1, Episode 4: Building Trust with Customers in an Era of Machine Intelligence

03/19/19 • 22 min

In this fourth industrial revolution that we are all in -Artificial Intelligence, we would like to believe that AI alone is going to give us new insights that will get us closer to the customer. The reality is customer's don't build trust with machines or systems. The truth is we must lead with human-led intelligence and knowledge gathered through strategic best practices that help us learn the customer's business. Augmenting those learnings with proven machine intelligence is what will help you navigate the path to becoming the trusted advisor. What customer-focused programs and techniques are you considering in your organization? Listen to my latest podcast to help jump-start your program.

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Season 1, Episode 3 - Live from Gartner Symposium/ITxpo 2018

[Bonus Episode] Cengiz hits the exhibition floor at Gartner's conference in Orlando to talk to business leaders about the challenges and opportunities of digitalization. Interviewees: Richard Milam, Enablesoft 2) Ryan King, Red Hat 3) Sal Visca, Elastic Path.

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Season 2, Episode 1: The Intersection of Deal Making, Analytics & Design-Led Thinking

The Mergers and Acquisitions (M&A) space is high-stakes, which means we must help businesses realize success by providing users with the right context. Delivering on design-led products means we must go beyond understanding the problem, to a place where we work with customers to validate the business scenarios, flows and feedback loops needed to successfully close deals. Cengiz welcomes Justin Nowicki, Investment Banker turned Product Leader into the studio to talk about Deal Marketing in the world of M&A.