Season 1, Episode 3 - Live from Gartner Symposium/ITxpo 2018

10/26/18 • 30 min

[Bonus Episode] Cengiz hits the exhibition floor at Gartner's conference in Orlando to talk to business leaders about the challenges and opportunities of digitalization. Interviewees: Richard Milam, Enablesoft 2) Ryan King, Red Hat 3) Sal Visca, Elastic Path.

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Season 1, Episode 2 – The DNA of the Customer: Getting Beyond the Journey

Data enrichment and analytics providers today know that deep customer insight is key to ensuring product offerings match customer needs. So how can businesses best align with customers to understand their desires and build their confidence in the brand? With the interplay of human and digital customer interactions in mind, Cengiz shares his top three methods for getting to know and build influence among your target audience.

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Season 1, Episode 4: Building Trust with Customers in an Era of Machine Intelligence

In this fourth industrial revolution that we are all in -Artificial Intelligence, we would like to believe that AI alone is going to give us new insights that will get us closer to the customer. The reality is customer's don't build trust with machines or systems. The truth is we must lead with human-led intelligence and knowledge gathered through strategic best practices that help us learn the customer's business. Augmenting those learnings with proven machine intelligence is what will help you navigate the path to becoming the trusted advisor. What customer-focused programs and techniques are you considering in your organization? Listen to my latest podcast to help jump-start your program.