18: HR Director, Earn Meng Chan on Leading in Crisis with Empathy

Agile Leaders Conversations – Insights From Leading Positive Change in the VUCA World

12/29/22 • 15 min

Leading a team through a time of crisis is never easy. It's even more difficult when one has to deal with the emotional responses of those impacted by the event and themselves. However, the right approach by a leader, with a touch of empathy, can ease teams through the darkest of days.
Listen to episode 18 of Agile Leaders Conversations where I speak with Mr. Earn Meng Chan, a veteran HR leader with over 20 years of experience across industries. Hear his sharing on how an empathetic touch as reminded by the paradox Tasks vs People unite teams in times of crisis.

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12/29/22 • 15 min

Agile Leaders Conversations – Insights From Leading Positive Change in the VUCA World - 18: HR Director, Earn Meng Chan on Leading in Crisis with Empathy

Transcript

Earn Meng Chan: So I used to stress my team a lot during this period of time. Sometimes I'll get angry, and I get them to work over time. It's only on hindsight that I come to realize that times like this sometimes we forgot the balance between task and people. But for me, the lucky thing is because I have been with a team for a while, they can understand the need. They just accept it and just move on. But we will not be as lucky all the time.

Chuen Chuen Yeo:

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