Jeanette M. Wolfe, MD: “But, I Didn’t Say Anything!” – Tips for Effective Nonverbal Communication in the ED

10/07/16 • 46 min

Whether dealing with your teenager or the patient you see on your next shift, you have recognized that so much of communication is based in not what we say but how we say it. Whether it is simple thing like the way we dress to the more nuanced ways we focus our attention when we speak to patients, nonverbal communication is key to recognizing when a patient needs a bit more TLC, while being cognizant of your own nonverbal habits can radically change the way patients perceive you. Mindful communication strategies involving more than just what comes out of your mouth can greatly enhance your relationship with your patients and interactions with co-workers.

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Matthew C. DeLaney, MD: Lost in the FOAM: Free Open Access Medical Education for the Technologically Challenged

Over the past several years, there has been an explosion in the use of various social media platforms, podcasts, and various websites devoted to Emergency Medicine. The term FOAM, or free open access medical education, is used to broadly categorize these resources, which for the most part are available to all providers. While certain providers may be able to seamlessly integrate this growing body of information into their daily practice, many providers may be unfamiliar with or uncomfortable accessing and implementing this new world of information. In this course we hope to familiarize novice users with the world of FOAM. We hope to highlight various resources that provide easy access to these resources. In addition we hope to illustrate the overlap that is developing between FOAM and traditional CME for providers. Finally we hope to address the unique pitfalls and challenges that can occur when providers attempt transfer knowledge from online into clinical practice.

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Kevin Klauer, DO, EJD, FACEP: High-Risk Cases in EM: Select Topics

Emergency medicine is a high risk specialty. Certain clinical entities, however, are predictable sources of bad outcomes and associated medical malpractice claims and lawsuits. The speaker will review common areas associated with risk in EM, reviewing the pitfalls of misdiagnosis and strategies to reduce risk to the patient and the provider. Medical malpractice cases will be utilized to illustrate key concepts.