Evolution or Revolution? - Reflections on a lifetime of global hospitality

William Mackay is an internationally experienced executive with over 45 years of experience in luxury hotel, spa and F & B management, operations, and development. He has a proven track record of assembling and leading highly motivated, diverse, and mutually accountable teams and a true passion for quality as the primary means to profit.
We have invited William as our guest because he has a great understanding of European, Asian, and Middle Eastern culture and business protocols with considerable breadth of global expertise, gained through numerous leadership positions with some of the world’s finest hospitality brands including Four Seasons Hotels & Resorts and Shangri-La Hotels & Resorts. In this podcast, William talks about his global career and the changes he has seen over the years.

William was responsible for multiple hotel openings, including the Four Seasons, Hong Kong, which was the first hotel in the world to boast two Three-Star Michelin restaurants (hotel-managed) and four Forbes Five-star designations.
He is a former Board Member of the Hong Kong Tourism Board from 2010 to 2014, and Chairman of its Staff and Finance Committee from 2013 to 2014. Member of Advisory Boards and Guest Lecturer at Chinese University Hotel School (HK), and Hong Kong Polytechnic University School of Hotel & Tourism Management.

William Mackay is ready to offer advisory services to business owners, boards, and developers in the hospitality, tourism, and service Industry. He is a recognised speaker at industry events with a wealth of worldwide hospitality and tourism contacts.