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15 Minutes With

15 Minutes With

Eclipse

The world has changed and the need to create exceptional Customer Experiences online has never been higher. Co-hosts Graham & Shelley from the digital agency Eclipse talk to experts in their field gathering insights that will help you master the Customer Experience for your business.
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Top 10 15 Minutes With Episodes

Goodpods has curated a list of the 10 best 15 Minutes With episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to 15 Minutes With for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite 15 Minutes With episode by adding your comments to the episode page.

15 Minutes With - 15 Minutes With Madison Kranis
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07/06/23 • 16 min

In our fifth episode of season two of 15 Minutes With we're talking to Madison Kranis. Madison is a Social Impact Expert from the Department of Corporate Responsibility at Fenwick.

Madison has a BA in International Justice and Justice Systems Studies from Montclair State University and an MA in Human Trafficking, Migration, and Organised Crime from St Mary's University. Her work with the charity A21 led her to a career in Corporate Responsibility where she is working to highlight the issues within the fashion industry, both for the people involved and the environmental impact.

In this episode, she talks to us about how consumers are becoming more aware and discerning about supply chains and labour, how conscious consumerism is helping to apply pressure on businesses to ensure that they're prioritising ethical practices, examples of what lies beneath low-priced goods, and how businesses and individuals can take steps to ensure they aren't unwittingly feeling crime, poverty and exploitation.

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15 Minutes With - 15 Minutes With Aya Jibreal
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09/14/23 • 18 min

In our tenth episode of season two of 15 Minutes With we're talking to Aya Jibreal. Aya is a Lead Consultant with organisations including G3ict, the United Nations and AlQemam.

Aya, an accomplished consultant and trainer, is deeply passionate about fostering accessible and inclusive experiences for both employees and customers. With a 10-year track record, Aya has collaborated with over 70 private, government, and not-for-profit entities in Saudi Arabia and internationally. Her expertise lies in developing and executing highly successful inclusion strategies and accessibility action plans. Aya's dedication to her field shines through her work with prominent organisations like the United Nations, G3ict, and IAAP.
In this episode, she explains how businesses and individuals can inform and educate themselves to better understand the scope of accessibility more fully. And to appreciate that disability is not an insignificant minority, but actually affects us all. She also sheds light on the role that best practice guidelines and international standards play in the picture of inclusive design.

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15 Minutes With - 15 Minutes With Tony Preedy
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06/29/22 • 17 min

In our eleventh episode of 15 Minutes With we're talking to Tony Preedy. Tony is the Managing Director of Fruugo.

Tony has years of experience in Marketing and Managing eCommerce and Home Shopping experiences, long before eCommerce was a thing. Having previously worked with Littlewoods and Lakeland he understands the home shopper better than most and knows how to talk to them in a way that gives them what they're looking for and allows them to take action. His work now with Fruugo is in the world of Marketplace. This is an area of huge growth and many businesses are investing in expanding their offering through this medium.

In this episode, we talk to Tony about the rise of Search Driven Shopping and the Marketplace and why it has had such an impact on the world of eCommerce. We also talk about the things that should be considered when thinking about venturing into the world of Marketplace and ask if it is right for everyone.

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15 Minutes With - 15 Minutes With Swathi Rocque
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06/15/22 • 17 min

In our tenth episode of 15 Minutes With we're talking to Swathi Rocque. Swathi is a Manager (Senior Consultant at the time of recording) with Deloitte.

Swathi is an experienced E-commerce business analyst with a long history of working in the information technology and services industry and has worked with large scale business and brands not only whilst at Deloitte but also when she spent time at both Accenture and KPS.

In this episode, Swathi explains in practical terms how we manage and balance the real world challenges that we face when user needs and business needs fail to align. Her unique perspective comes from her experience in both private and public sector digital delivery projects. Most recently, Swathi has been involved in the COVID-19 response technology commissioned by the UK Government.

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15 Minutes With - 15 Minutes With Lucy Aitken
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06/01/22 • 16 min

In our ninth episode of 15 Minutes With we're talking to Lucy Aitken. Lucy is a UX/UI designer with booking.com

Lucy has years of experience, both from agency side and client side in the development and improvement of not only e-commerce sites, but also SaaS platforms. She uses this background to create experiences that inspire confidence from users and aids them, in a seamless way, to follow digital journeys and get the most out of each digital interaction.

You'll hear Lucy talk about the importance of design when creating exceptional customer experiences and how the rise of mobile has changed the customer expectation plus how it's our job to meet what the customer is looking for.

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15 Minutes With - 15 Minutes With Luke Frake
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05/18/22 • 15 min

In our eighth episode of 15 Minutes With we're talking to Luke Frake. Luke is the Experimentation Lead - User Growth at Spotify.

Luke's interests are in the field of optimisation and experimentation, which are becoming more and more recognised within mainstream digital commerce as vital to any long term experience strategy. As part of the User Research Team at Spotify, Luke is involved in optimising digital experience for Spotify users.

In this episode we talk through the challenges faced when a scientific mindset is applied into a business setting, valuing 'failures' as learnings and understanding that in some cases, the failures are more valuable than the successes.

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15 Minutes With - 15 Minutes With Ged Zalys
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05/04/22 • 16 min

On this episode we're talking to Ged Zalys from Accenture.
Ged has years of experience working both in the European and Asian markets, and we talk to him about live commerce and how China is adopting it. We ask him what its potential is like for the Western market, what things businesses should consider before attempting it, and what businesses need to be able to implement it correctly.

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15 Minutes With - 15 Minutes With Lucy Hall
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04/20/22 • 17 min

In our sixth episode of 15 Minutes With we're talking to Lucy Hall. Lucy is a Lead Trainer with Meta and the founder of the hugely influential Digital Women Community.

Lucy's interests are in the social space with a particular interest on training events and community building. Lucy is also the founder of a number of industry events, conferences and awards.

Lucy shares her knowledge on helping others to navigate the social selling sphere on a regular basis. Her experience in delivering curriculums and appealing to users to come together to find a social voice is second to none.

On the episode, Lucy shares her knowledge and offers tips, insights and advice on community building and community management.

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15 Minutes With - 15 Minutes With Ted Rubin
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04/06/22 • 16 min

In our Fifth episode of 15 Minutes With we're talking to Ted Rubin. Ted is a leading Social Media Marketing Strategist, International Keynote Speaker, Business Advisor and Author.
In March 2009 he started using and evangelizing the term ROR, Return on Relationship, hashtag #RonR... a concept he believes is the cornerstone for building an engaged multi-million member database and engaged community, many of whom are vocal advocates for the brand.
We ask Ted what exactly is Return on Relationship and why is it so important for your business.
Learn more about Ted at TedRubin.com, ReturnOnRelationship.com, @TedRubin, and LinkedIn.com/in/TedRubin.

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15 Minutes With - 15 Minutes With Praval Singh
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07/20/23 • 17 min

In our sixth episode of season two of 15 Minutes With we're talking to Praval Singh. Praval is the VP of Marketing and Customer Experience at Zoho.

His areas of expertise and interest include brand, product positioning & messaging, go-to-market strategy, demand generation, social media, content-led marketing, and media & analyst relations. Previously, he co-founded Media Redefined (a digital-media agency in India), where he led sales, business strategy, and client workshops for various brands including Samsung, Micromax, Aircel, Maruti Suzuki, and NIIT, amongst others.

Zoho is a b2b SaaS company that offers business software to over 90 million users globally. They offer applications that cover sales and marketing, finance, HR and legal to cover just a few. Trusted by brands such as Amazon, Levi, Philips, Suzuki, and Samsonite. The unique and powerful software suite transforms the way you work. Designed for businesses of all sizes. And built by a company that values your privacy.

In this episode, we talked to Praval about the importance of customer experience to acquisition, retention and satisfaction, the difference between customer support and customer experience, how customer experience can become more of a challenge as businesses grow, and asked for practical tips for improving the customer journey.

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FAQ

How many episodes does 15 Minutes With have?

15 Minutes With currently has 22 episodes available.

What topics does 15 Minutes With cover?

The podcast is about Podcasts and Business.

What is the most popular episode on 15 Minutes With?

The episode title '15 Minutes With Swathi Rocque' is the most popular.

What is the average episode length on 15 Minutes With?

The average episode length on 15 Minutes With is 17 minutes.

How often are episodes of 15 Minutes With released?

Episodes of 15 Minutes With are typically released every 14 days.

When was the first episode of 15 Minutes With?

The first episode of 15 Minutes With was released on Feb 16, 2022.

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