How to create a high performing agency team culture, with Alison Coward

Transcript
Jenny:So I'm really excited to welcome to the show, Alison Coward today who is the founder of Bracket Creative and Bracket Creative help teams work better together. Now the first time I met Alison was when she was speaking at an Agencynomics event. And she's a very well known keynote speaker. And I was just struck by how she captivated the audience. Literally all of these agency leaders were scribbling notes, because she was just so, so articulate for one, but also, her speech contained so much fact based, you know, there was data, there was thought leadership that she was quoting books and statistics, and it was so impressive, and we've become friends. And I'm, for that reason, we're both in the same kind of industries. Alison works with lots of different types of industry and companies, but specifically, we have an overlap in terms of agencies, because she works with agencies. I would love for you, Alison, I know you've got over 15 years experience, I'd love you to just give us a flavour of your experience. Alison:Yeah, well, firstly, thank you for having me, I always love our chat. So I'm really looking forward to this. I think you've given a really good introduction to what I do already. And my company is Bracket, I specialise in team culture and collaboration, I have been working in the creative industries, literally most of my career. And specifically what I do at Bracket is around helping teams to become more creative, more productive together, essentially looking at that high performance, but how can they make the most of the talents of the team and, get them to work together so they can achieve amazing things together and enjoy while they're doing it, as well. So I do a lot of workshop facilitation, which are sessions where we bring teams together, helping them to have productive discussions, and, you know, figure out what they're going to do, how they're going to do it, strategy, sessions, kickoff, sessions, brainstorming, you know, new idea type brainstorming sessions as well. The other thing that I do around that is a lot of my work is influenced by workshop facilitation. And I'll probably get into that a little bit later. We also do kind of training and coaching and consultancy, because I think one of the things that's really important to me is that people within teams become owners of their culture and responsible for their culture. So I'm really kind of quite keen on helping people to develop the skills that I have in particularly in facilitation, and how they can have better conversations about how they work together. Jenny:Fantastic, what I love, you always pop up on LinkedIn. And it's not necessarily that you're posting, it's because your clients tend to post about the experience of working with you. And they're usually just glowing with great feedback. So I know that you do some great work in the world, and why specifically, like turning our attention specifically to agencies, because this is the audience that I'm talking to mainly, why do you think it's important for agencies to pay attention to their team culture? Alison:Yeah. So I mean, I come from the creative industries and create, like a creative background. So my history is in working with creative people, people that have you know, have got creativity as their currency. And there's one thing about like, being creative. But then there's another thing about the conditions that foster more creativity, and foster high performance. And that often comes down to things like the culture like, you know, how easy is it for people to put forward ideas? How supportive do they feel in their environment? How easy, how comfortable do they feel, taking risks, and making mistakes in front of their team members. And that's all cultural. So within an agency environment, focusing on the aspects around the team, which kind of create the environment for people to do their best work is super important. You know, you can be creative without some of those conditions. But if you do put those things in place, then you're going to get much more kind of productivity and creativity from a team. And as I say, they're going to enjoy doing it as well. Oh, and you know, enjoyment is a big part, enjoyment and engagement is a big part of doing great work. It's not kind of you know, if you do the work, and then you have fun, it's, it's completely interlinked. If you can enjoy what you do, then you produce better outputs. It's just as simple as that. Jenny:It's so true. I mean, you mentioned the creative output, which is so key to what we do as an industry and how great team collaboration and culture can foster that. What do you think the impact on the agency's bottom line is as a result of a strong team culture? Alison:Yeah, well, I mean, the thing that comes to mind when you when you talk about that is, and this is what I spoke about at the Agencynomics event, it was one of the things that I mentioned was the idea of psychologi...