Get the Best Infusionsoft Help Desk + Messaging With FuseDesk
The CRM Sushi Podcast, With Inbound Marketing Expert Wes Schaeffer The Sales Whisperer®10/14/19 • 40 min
http://www.thesaleswhisperer.com/blog/topic/podcast
- Hear Jeremy Shapiro's entrepreneurial journey on The Sales Podcast
- Help desk + messaging platform
- Inbound emails
- Inbound SMS
- Support cases
- Live chat
- Email broadcasts
- Emails coming into your work/personal email is a nightmare
- You can't scale by forwarding your emails to your support staff
- Shared email addresses can't prioritize or track who replied
- Transition
- Your team
- Your customers
- Great customer service is a profit center.
- Who does FuseDesk help?
- Visibility and insights for Business owners
- Accountability for team
- Ease of use for customers
- Login with your Infusionsoft/Keap user ID
- Create Cases with Infusionsoft Campaign Builder
- Works with many membership sites
- Accessally
- Memberium
- iMember360
- Wishlist Member
- Two simple views for your team
- Case Queue
- Actual Case
- Automate the flow of support emails
- Templates for quick replies with merge fields
- Color-code age of tickets
- Auto-follow-up with customers to measure how you're doing
- Earn your "Commitment To Excellence" badge
- Apply Case Tags to trigger detailed automation
- Route VIPs
- Integrates with Slack to keep team updated
10/14/19 • 40 min
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