TLP218: Culture Can Fix Good People Behaving Badly

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School, and her research involves understanding how leaders create the conditions for organizations and individuals to thrive. Frances discusses her new book, Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You. She dives into fixing broken cultures by creating an environment of psychological safety. Key Takeaways [3:50] Trust can be lost in three critical ways: authenticity wobble, logic wobble, or an empathy wobble. [5:50] The logic wobble typically means you have sound logic but you lost the person in communication somewhere. [11:40] When it comes to delegation, it’s on the leader to delegate well and to really examine where the process can be improved if tasks aren’t being performed as expected. [12:35] Take radical accountability for your team member’s success. [13:35] To achieve high-performing teams, they need to have psychological safety. In this climate, it can be hard to navigate this safety because people become guarded by another person’s opposite opinion. [18:55] Cultures really like a redemption story. [21:25] It’s on your shoulders, it’s your obligation, to build trust when there is no trust. [25:35] If you want people within an organization to behave and act differently, you must get them to think differently. [29:15] Cultural values can become weaponized. When this happens, you have to scrap it and create a new one. [35:00] When it comes to diversity and inclusion, Frances wishes those words were reversed. If you are inclusive of difference, more and more difference is going to want to come and flourish. [38:00] We are instinctively tribal and try to find people who are similar to us. This means if we can’t think differently, we have to go through our instinctive nature and put in new processes to help us think differently. [41:30] Listener challenge: Seek a room where you’re the least smart person in that room. Quotable Quotes “If I can delegate, I will be better off. Now, I have to learn how to delegate well.” “Whether or not you trust me, it’s my obligation.” “Culture can fix good people behaving badly.” “Culture exists in our minds and it manifests in our behaviors. Culture can change through education.” “It started as diversity and inclusion, I wish we could reverse those words. I can bring in diversity, but if I’m not inclusive of it, it doesn’t make anything better.” “I don’t want to take my difference and learn to be similar. I want to learn how to be different.” Resources Mentioned Frances’s website & book: Frances on The Leadership Podcast is Sponsored by: Cultivate Grit. Amplify Action. Investing in yourself isn’t selfish. Click to get gritty! Free downloads of on Delegation, Time Management, Sales, and more.