The Deep Edge Podcast

As the “new edge” where connectivity, distributed cloud, and customer experiences converge, metro networks face traffic growth of 500 percent by 2027. Expanded security threats, talent shortages, and new ITU standards for reducing carbon emissions are also changing metro requirements.

Amid these conditions, operators can’t sustain the current cost per bit of service delivery for long. Juniper Cloud Metro applies cloud principles to metro networks, enabling sustainable business growth with future-proof systems, architecture, and AI-enabled automation as a service.

Brendan Gibs, Senior Vice President of Product Management from Juniper Networks join Ray Mota from ACG Research to discuss how Cloud Metro enables sustainable business growth for service providers.

Cloudification has been significantly affecting metro networking and RAN in the network to deliver differentiated services for improved user experience.

The metro can potentially drive new service opportunities for operators and improved experiences for network users. It will become where connectivity + edge hosting, + service experience converge. At the same time, Open RAN provides opportunities to optimize the radio resource and deliver innovations faster to the end users. Julius Francis, Sr. Director of Product Marketing from Juniper Networks, and Jai Thattil, Sr. Director of Product Marketing from Juniper Networks, join our CEO, Ray Mota from ACG Research, to discuss the transformation in Metro networking & ORAN space.

inseego SVP/GM of Enterprise Networks Ritesh Mukherjee joins Ray Mota from ACG Research to discuss enterprise trends, enterprise 5G, and enterprise wireless use cases.

ACG webinar with CEO Staffan Göjeryd and VP Strategy Johan Ottosson from Arelion - Episode 47
In this episode, Ray Mota CEO from ACG Research interviews CEO Staffan Göjeryd and our VP Strategy Johan Ottosson from Arelion about the strategy, vision, and rebranding
Topics Discussed:

• What has happened since the last time we spoke when the company became Telia Carrier?
• Visual identity
• Rebranding to Arelion and motivation and drivers
• Industry trends
• Customer experience

#ConnectingABrighterFuture

Dr. Ray Mota, ACG Research CEO and Principal Analyst, and Ilan Tevet, RAD Marketing and Business Development VP in dialogue about user-centric service assurance tools for CSP customer retention, package upgrades and OpEx savings.
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What if CSPs could save millions annually on call center and tech support, while raising satisfaction for enterprises and enterprise users?
This is now possible by harnessing EAD/NID traffic data for fault isolation and usage insights.
According to a 2021 Survey, only 24% of CSP call center helpdesk ticket root causes originated in the CSP WAN. The remainder were 3rd-party originated, from either the enterprise LAN or Cloud-based application. By attaining end-to-end visibility of the entire service path, CSPs can immediately perform fault isolation, eliminating unnecessary helpdesk tickets.
The savings is estimated at $150 per helpdesk ticket – not to mention that customer satisfaction increases due to support speed.
In turn, this visibility service can be provided to the CSP enterprise customer as a subscription service. The enterprise can “self-serve” fault isolation, thereby only escalating issues related out of their domain to their CSP. Talk about a time saver.
In addition, the traffic insights enable CSPs to offer service upgrades based on actual usage – a win-win for both CSP and user.