DoorDash’s VP of Analytics & Data Science, Jessica Lachs on Leveraging Data to Delight Customers Despite a Challenging Supply Chain

Who’s hungry? Thanks to delivery apps like DoorDash, it’s never been easier for modern consumers to satisfy almost any craving in just a few taps. At the helm of DoorDash’s data organization is VP of Analytics & Data Science, Jessica Lachs. With metrics guiding every decision at the company, a key part of her decision-making comes down to properly quantifying the value of each possible tradeoff. Learn more about her decision-making framework, plus how her career in finance evolved into entrepreneurship and ultimately led her to create the data and analytics organization at DoorDash.

Tune in to learn:

• Using data to move levers that balance tradeoffs (09:28)
• Managing an unpredictable and complicated supply chain (12:26)
• The confluence of personalization and consumer privacy (15:08)
• Strategy for data architecting by the DoorDash team (21:00
• Cultivating a creative team that also communicates effectively (26:59)
• Unlikely career journey: Lehman Brothers to entrepreneurship (33:00)
• Cultivating a positive response to failure (35:51)
• Lightning Round (40:15)

Mentions:

• DoorDash Restaurant Online Ordering Trends
• Building a Source for Truth for a Digital Inventory with Disparate Data Sources
• How To Drive Effective Data Science Communications
• The Rose Code: A Novel by Kate Quinn
• The Love Songs of W.E.B. Du Bois by Honorée Fanonne Jeffers

Get even more insights from data and analytics leaders like Jessica on The Data Chief.

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