SMACK Hospitality

Welcome to SMACK! Just like our name, everything we do here is a little different and yet you’ll probably have more fun here than elsewhere. SMACK Hospitality Media is your one-of-a-kind source for hospitality and tourism-related edutainment. It is our mission to provide fun and engaging content for industry professionals in modern media formats. With our podcast we aim to give everybody around the world the chance to meet key decision-makers and trailblazers of the hospitality industry. Chasing that ambitious goal, our hospitality podcast airs twice a month between September and July. So, join the conversation, tune in and never ever lose your curiosity. Enjoy the show!

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Top 10 SMACK Hospitality Episodes

Goodpods has curated a list of the 10 best SMACK Hospitality episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to SMACK Hospitality for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite SMACK Hospitality episode by adding your comments to the episode page.

Bill Heinecke – Minor Hotels | An overnight success that took 55 years

SMACK Hospitality

02/08/24 • 35 min

Founder & Chairman @Minor Hotels

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#6 (EN) - Loyalty Programs, rates & GM of a Luxury Hotel with Gregor Andreewitch (Waldorf Astoria Berlin)

SMACK Hospitality

11/29/19 • 42 min

Episode 6

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#7 (EN) – Hospitality Education & Innovation with Nicole Rosenkranz & Ian Millar (EHL)

SMACK Hospitality

12/18/19 • 53 min

Episode 7

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Emma Banks – Hilton| Buffet hype & the importance of F&B in sustainability

SMACK Hospitality

11/07/23 • 40 min

Vice President, F&B Strategy & Development Europe, Middle East, and Africa @Hilton

This episode will leave you hungry for more! 😋

Emma Banks Vice President, F&B Strategy & Development Europe, Middle East, and Africa at Hilton joined us for an episode of SMACK at the recent Future Hospitality Summit in Abu Dhabi hosted by the Bench to tell us her story. Fritz and Emma discussed the gourmet plate of all hospitality topics: F&D. Wait, F&D?! Yes, Food & Drinks as Emma rightfully calls it. Let’s be honest: has anyone ever used the word “beverage” in a normal context?

Emma and Fritz talked about the most important meal of the day, breakfast and its impact on customer satisfaction. Emma’s love and hate relationship for buffets, and how to generate an ethical and fiscal win for hotel owners and customers by reducing food waste with the help of AI. 🗑 She explained that food waste makes up an incredible one-third of global carbon emissions – and we couldn’t agree more with her and her team that The future of hospitality is sustainability, not only in terms of food waste and plastic reduction, but also in terms of sourcing locally and responsibly.

Her love for #hospitality clearly showed as she talked about her own career path, including what went wrong with the original plan of becoming a criminal pathologist, and the possibilities that the industry offers for those in love with F&D. As Emma said: If you want a career full of color, hospitality is for you! 🫵 😁

Enjoy the show!