721: Sam Glynn on Never Ending Improvements

Originally for North Conway, NH Sam Glynn is a 3rd generation restaurateur. After some time in Florida, where Sam went to escape the snow, get an education in marketing, start (and end) his career in the professional baseball industry, Sam returned to New England. Before long Sam found himself in Rhode Island, and at the age of 27, he opened his first restaurant, Chomp Kitchen, and Drinks, located in Warren, RI.

This is Sam's second time on the show. His first recording was episode 197

check out MailChimp as mentioned in today's episode!

Show notes... Calls to ACTION!!!

• Subscribe to the Restaurant Unstoppable YouTube Channel
• Join the private Unstoppable Facebook Group
• Join the email list! (Scroll Down to get the Vendor List!)

Favorite success quote or mantra:

• "Improvise, adapt, and overcome."

In today's episode with Sam Glynn we will discuss:

• Growth
• Increased sales
• Increased efficiency
• Scaling into increased hours
• Don't confuse your customers
• Ways to decrease cooking times for burgers
• Marketing
• Best practices for email collection
• Utilizing segmentation - what is segmentation?
• Why Sam uses Toast POS
• Raising your bottom line
• Self-realization
• Catering
• COVID-19
• Listen more
• Give ownership to your staff

Today's sponsor:

Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.

Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in.

QuickBooks for Restaurants a Bookkeeping and Accounting Guide. The back-office restaurant accounting guide you’ve been searching for! Zac covers the accounting fundamentals, including sales tracking, purchasing, bill paying, invoicing, managing day-to-day liabilities, gift certificate tracking, cash management, detailed reporting, and more. Ultimately, Zac show owners and operators how to create the accurate financials and reporting that will enable them to make better informed, data-driven decisions.

Knowledge bombs

1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
   • Lack of complacency
2. What is your biggest weakness?
   • Lack of complacency
3. What's one question you ask or thing you look for during an interview?
   • What hobbies do they have outside work? Looking for dedication.
4. What's a current challenge? How are you dealing with it?
   • Opening a restaurant in two weeks during COVID-19
5. Share one code of conduct or behavior you teach your team.
   • Make customers feel better when they leave than when they came into the restaurant
6. What is one uncommon standard of service you teach your staff?
   • Show up mentally every day or else it's a wast...