To access all our features please use the Goodpods app.

Open the app

headphones

Menders: Love & Leadership in Health Systems

Dr. Nicola De Paul

Menders reimagine what is possible in healthcare to creatively address structural challenges and create a nourishing environment for leaders (Chief wellness and well-being officers, CHROs, department or clinic managers, clinical practice owners, etc.) and their clinical employees. Each episode provides real-world inspiration from freethinking leaders, top clinicians, healthcare innovators, and Dr. Nicola De Paul (clinical psychologist & healthcare leadership consultant). Looking for quick fixes or standard management tools? Try someplace else. Motivated to maximize the resilience and diversity of your team, sustain your momentum as a leader, improve communication with your people, and transform your health system? Welcome to Menders!
 ...more

All episodes

Best episodes

Top 10 Menders: Love & Leadership in Health Systems Episodes

Best episodes ranked by Goodpods Users most listened

Healing burnout & moral injury through radical community.
How do we put care back in healthcare?
How do we stop taking advantage of clinicians’ professionalism?
These are just two of the essential questions raised by David Kopacz, MD. We’re all talking about well-being and how to address burnout more effectively. And if you’ve ever found yourself mired up to your eyeballs in self-care and still not making progress towards creating rejuvenation in your life, then this episode is a must-listen!

Listen to find out:

  • What’s different between technicians
    and healers
  • Why moral injury applies to both combat Veterans
    & healthcare providers
  • How burnout got its start as an organizational
    variable
  • Why doing more to care for ourselves and our
    teams is not always the answer to addressing burnout
  • Why community is the true solution to burnout in
    healthcare!

My favorite quotable moment from this episode!

“The antidote would be, how do we bring caring back in?”

(David Kopacz, Menders, episode 30)

David Kopacz, MD is a doctor, author, and artist. David inspires healthcare professionals to become medicine while engaging in our daily work and grabbling with challenges such as burnout, moral injury, and social alienation. His work brings together the full humanness of clinicians and the people we work to heal to create renewal within the healthcare system.

Stay Tuned! Menders season two will highlight women leaders in healthcare as they bring their unique perspectives to addressing challenges with employee burnout and cultural challenges. Keep an eye out for sneak peeks and video highlights from a truly inspiring group of women leaders. The new season of Menders will drop in January 2023!

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

Leadership is Simple, when you use a PERSON centered approach
I know you’ve read all the books about what to do differently to become a better leader, but Michele Thomson is here to tell us why we already have what it takes to be the leaders our teams and healthcare systems need. Our teams need leaders who are willing to engage in the tough business of relationships to keep them safe and build trust. Leadership is that simple.

Listen to find out:

  • Why leadership is simpler than you think!
  • How Michele overcame a traumatic leadership experience to develop her model of leadership development
  • The simple (& powerful) ingredients of her PERSON-centered leadership model
  • What Michele has learned about the difference between being nice and being kind as a leader
  • And how cultural transformation is possible even in the bleakest cultural circumstances

My favorite quotable moment from this episode!

“I believe that as a leader I have two roles, it’s to keep people safe at work, physically and psychologically and it’s to build trust.”

(Michele Thomson, Menders, episode 29)

Learn more about Michele Thomson, a leadership coach, consultant, and founder of Curis Consulting. Michele has been a direct healthcare provider and healthcare leader who specialized in geriatric specialty care settings. She has built upon her experience as a direct care provider to create a model of leadership and employee development based on the evidence-based principles that work in patient care.

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

Erin Gibb, a Fulfillment Coach for therapists and the host of Therapist Expanded, joined me for Menders episode 28. Erin is creating a revolution within the sphere of mental health treatment!
In this episode, Erin shares her philosophy of caring for and nourishing her healthcare organization as a living organism, before turning her attention to the well-being of the clinicians working in her organization, and then finally to the well-being of the people who receive care in her clinic. She shares that while her approach feels counterintuitive to many, focusing on organizational well-being has had far-reaching impacts and has created waves of healing and sustainability throughout her community.

Her early experiences working with First Nations people in a community with limited mental health resources have taught her to understand the principle of interdependence and the importance of focusing on organizational and clinician healing and wellness. When the organization heals itself, the people being cared for by the organization are empowered to heal the community.

Erin shares how she has created a thriving clinical community based on the core value of freedom. Now she coaches her clinicians to connect with the essential elements of their “being” and their deepest dreams and desires. Not only is this transformative for the people working as clinicians, but the people they are serving are also able to experience greater levels of healing, and freedom, and learn to become truly self-honoring.

Listen to find out:

  • What lessons Erin learned about culturally sensitive care while working with First Nations people in Northwestern Canada.
  • Why Erin prioritizes the well-being of her organization above client outcomes.
  • And why she believes that taking responsibility and owning our power create a revolution within the healthcare system!

My favorite quotable moment from this episode!

“Mental health revolution comes from therapists, caregivers, healthcare providers, putting their needs first, as that will actually help everyone.”

Erin Gibb (Menders, episode 28)

Find Erin at Therapist Expanded

Want to work with me?

If you’re curious to learn more or you know that you would like expert consultation and transformational coaching for your leadership team, then I would love to talk with you. You can find all the details about my current offerings here.

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

For Menders episode 27, I had the privilege to sit down and talk with Ramses Rodriguez, an anxiety master coach, who shared how we can learn to use anxiety as a tool when we allow ourselves to be 100% honest about how it’s serving us in our lives.

In this episode, Ramses shares his journey from nurse’s assistant to master coach and the life lessons he’s learned along the way. Ramses combines evidence-based practices with holistic healing and coaching strategies to help high-performing individuals experience freedom from panic.

In healthcare, particularly high-pressure leadership roles, we don’t always cut ourselves slack, take breaks, or set necessary boundaries. And as Ramses so clearly articulates, many of us experience overwhelming anxiety (or panic) that begins to dictate our actions and limit our ability to perform at a high level or to fully live the lives we want to enjoy.
As Ramses shares, anxiety is a red flag that is hard to miss and easy to respect and may just give us an easy out when we’re starting to violate our boundaries or values. But we can learn to use anxiety as a tool as we let go of its indirect benefits and begin to address our needs directly.

Listen to find out:

  • How Ramses has learned to “hack” his anxiety triggers by creating systems that help him set sustainable boundaries.
  • Why taking the time to acknowledge the role anxiety plays in our lives can have a powerful healing impact.
  • And what strategies boost personal productivity without sacrificing well-being!

My favorite quotable moment from this episode!

“I can set a boundary easily if my default physiological symptom is a boundary...and if [anxiety] were a tool, how do we leverage that? ...It’s helping me fulfill a need for a boundary.”

“Think of the high performer. We need an out, this is an easy way where our body says, ‘No more.’”

Ramses Rodriguez (Menders, episode 27)

Additional Resources:

ABOUT RAMSES

Once plagued by panic attacks himself, Ramses Rodriguez now helps individuals suffering from panic and anxiety with science-based and holistic modalities. Ramses holds a Master of Science degree in Developmental Genetics and combines science theory and alternative therapies to help people become panic-free while keeping the career of their dreams.

Ramses has written two books in the genre of anxiety relief. In his first book Stop Pressing Your Own Panic Button, Ramses details the process he leads professionals through to achieve lasting relief from Panic Attacks. In his second book, The End of Writer's block, Ramses addresses the most effective tools for overcoming performance anxiety.

He founded the Panic Freedom Academy, LLC, where he coaches professionals on how to overcome panic attacks!

Download your free copy of Stop Pressing Your Own Panic Button : PanicFreedomBook.com

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

For Menders episode 26, I had the opportunity to explore values-based innovation and team leadership with Dr. Dan Drozd, the Chief Medical Officer of Picnic Health.

In this episode, Dan shares his non-linear career journey from English major to software engineer, infectious disease physician, and now to CMO. And he shares the leadership lessons he’s learned along the way through coaching, self-reflection, and openness to feedback from his team.

As a result of this intentionality, Dan has developed a framework for team leadership that maximizes shared decision-making and values-based empowerment. We explore how leading with values can impact both the leader and the team and creates space for everyone to operate at their highest level.

Dan also reflects on some challenges of creating a sustainable work culture in a virtual environment. And, he shares some of the innovative strategies that he and Picnic Health have tried to promote lasting relationships, that allows him to connect with his team and promote relationships between team members while making an effort to create a meaningful and connected workplace.

Listen to find out:

  • How his personal family history influenced his commitment to healthcare.
  • Why taking the time to have deeply personal conversations with our employees is a critical team leadership skill in the virtual world.
  • And what strategies he recommends to flatten the hierarchy and promote values-based decision-making at all levels of a healthcare organization!

I hope this conversation inspires you to consider your values and how you communicate what matters to you and your organization to your healthcare team. When our “why” is shared, we have the capacity to connect and create meaningful innovation.

My favorite quotable moment from this episode!

  • “I think what is important is modeling being vulnerable and real with people...that gives other members of the team impetus and space to do that as well...I want people to make mistakes, if we’re not screwing things up we’re probably not making a lot of progress, probably not taking enough risks.”

Dr. Dan Drozd (Menders, episode 26)

Additional Resources:

Picnic Health
When they win you win

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

I recently had the opportunity to sit down and speak with Jennifer O’Brien. It was a pleasure and a personally moving experience for me. I hope you enjoy listening!
After spending her career in healthcare as a changemaker and traveling executive, Jennifer became a family caregiver to her late husband Bob, a palliative care physician.

Now Jennifer is using her experiences on both sides of the healthcare experience to advocate for greater awareness of the tremendous lift family caregivers make when caring for their loved ones. Jennifer advocates for greater inclusivity and respect for family caregivers as they play a clinician-extending role on our healthcare teams. She even wrote a position description to help us all better understand the full extent of what family caregivers do. It’s worth a read! And perhaps most importantly, Jennifer reminds us that as clinicians we are also human and caregivers for our aging parents, ill spouses, and injured children.

Jennifer draws on her intimate experience of palliative care to reflect on the power of reimagining teamwork from the palliative care perspective across healthcare disciplines. And she brings us back to the core values of the healing profession: To care for the ill. To deliver babies. And to comfort the dying.

Listen to find out:

  • How focusing on her self-care through art led her to unexpectedly publish a book, the Hospice doctor’s widow.
  • Why reimagining teamwork has the power to breathe new life into day-to-day clinical interactions.
  • And how recommitting to our core values may just transform healthcare!

I hope this conversation inspires you to take the time to dig deep, connect with your values and elevate the members of our healthcare community who are less visible.

My favorite quotable moment from this episode!

“I wished that on my computer screen every morning, a little dashboard would pop up that would say, “we cared for this many patients yesterday, we delivered this many babies, and we comforted this many dying people.”

Jennifer O’Brien (Menders, episode 25)

Additional Resources:

You can find Jennifer O’Brien at The Hospice Doctor’s Widow

Family Caregiver Position Description

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

For Menders episode 24, I had the opportunity to chat with Jenn Cochran, a Nurse Coach and the founder of Happy Whole Life. Jenn shared some of the lessons she’s learned from her years as a nurse and how she’s grown past some of the less helpful elements of the self-sacrificing nursing culture as she’s learned to care for her whole self.

Jenn shares her transformation experience from that “angry at the system nurse” to a nurse who is refreshed daily and delighted to do her job. And she attributes this transformation to boundary setting. Jenn’s story illustrates the power that we have to create transformation, even when we are working in challenging conditions and imperfect organizations.

And she highlights the power leaders have to care for their employees simply by taking the time to honor and value themselves. We can all model self-honoring actions for those around us. Our patients. Our employees. Our families.

Listen to find out:

· How focusing on her self-care was initially received by her nursing colleagues.

· Why focusing on nurses’ well-being is beneficial for the bottom line of healthcare organizations.

· And the simple strategies leaders can use to demonstrate that they value their employees!

I hope this conversation inspires you to take the time to value yourself and to consider what values your behaviors are modeling for those you care about.
Additional Resources:
You can find Jenn Cochran at Happy Whole Life and on Tiktok, Instagram, and Facebook

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

For Menders episode 23, I had the opportunity to sit down with Daniel Hoang, a man of many talents who was willing to do a deep dive on change management, parenting, self-care, and how we can bring love into healthcare relationships to promote change on a human scale.

Daniel spent much of his career as a change management consultant working for healthcare organizations and corporations. Then 2020 hit. The COVID pandemic stopped his “go-go” lifestyle in its tracks and led him to grapple with the reality of his trauma history as the child of Vietnamese boat people. This led him on a healing journey that eventually caused him to rethink everything, including his approach to change management. As he shares in this episode, Daniel used

I’m sure I say this too often, but my conversation with Daniel is one of my all-time favorites, and I think you will find it meaningful too! If you’ve ever found yourself struggling as a person and a parent, you will appreciate this conversation.

Listen to find out:

· How focusing on his own needs and calming himself helps him to parent more effectively.

· Why he sees every individual as having the power to create transformation within our organizations.

· And the simple strategies leaders can use to engage their employees in typically tedious meetings deeply!

I hope this conversation inspires you to take the time to focus on healing yourself and to engage thoughtfully with your daily life. We could all use a little extra grace and some breathing room.
My favorite quotable moment from this episode!
“We’re burning out our leaders today....”

“Leaders want to just keep working harder at it, and that’s never the answer because there will always be another thing that gets layered on top...Pause, create space, and create resilience in that leadership team. And then step back and solve this problem.”
- Daniel Hoang (Menders, episode 23)

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode

For Menders’ episode 22, I had the opportunity to sit down with Dr. Khara Jefferson, a functional wellness consultant and the owner of KAJ Wellness. I found this conversation fun and joyful, and I hope you feel the same way!

Khara brought her functional medicine perspective and her history as an emergency medicine practitioner to our conversation. She shared her current approach to helping people move towards gut health, or as she says, to go from “toilet hell to feeling well.” Khara shared that changing how she interacts with patients has allowed her to get more joy out of her clinical work and keep herself sustainable.

And finally, we explored how she might take a functional medicine approach to examine the root causes of distress in our healthcare system. The excellent news is that Khara believes we can create transformation, but it will involve all of us fully committing to the process.

Listen to find out:

· How her own experience with a chronic illness impacted her journey into the field of medicine.

· Why she sees helping our patients understand the “how” of change as more crucial than telling them “what” they need to change.

· And why she believes everyone should be equipped with skills to conduct a rapid quality improvement project.

I hope this conversation inspires you to take care of yourself and take the time to find the root cause of distress on your team or in your system.

My favorite quotable moment from this episode!

“When a whole bunch of people are doing a whole bunch of the same things, it’s a ripple effect...and if you start by putting a whole bunch of little bitty things into place, eventually those little things become big things, and those big things will become huge things. That’s how we improve healthcare, but it can’t be just me. And it can’t be just you. It has to be a whole bunch of like-minded people.”

Dr. Khara Jefferson (Menders, episode 22)

Additional Resources:
Find Dr. Khara Jefferson at https://www.kajwellness.com/

Organizational Reality Check

Is your leadership team struggling to manage your people metrics, communication strategies, and values-aligned policies? There is a clear path with focused actions that you can take to promote workplace satisfaction, employee engagement, and leadership sustainability.
Go to Mending Health Systems (https://www.mendinghealthsystems.com/) to check out my brand new mini-course! I created an Organizational Well-Being Assessment to help you evaluate what's working and to give you concrete ideas about what to do next.
Take action to rejuvenate your work life today!

bookmark
share episode