Managing Dental Drama
Consultant and Dentist Duo; Practice Problems
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
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Top 10 Managing Dental Drama Episodes
Goodpods has curated a list of the 10 best Managing Dental Drama episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Managing Dental Drama for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Managing Dental Drama episode by adding your comments to the episode page.
Continuing Education Resources - Some Free and Easy, Some Expensive and More Complex
Managing Dental Drama
11/28/22 • 36 min
Last week’s episode covered the broad topic of continuing education for team members, but this week’s episode digs into a plethora of options. For those on a very tight budget, Bethany gives the option of starting a magazine or book club on your team. She recommends several specific books and lists off a number of good dental and business magazines. She also discusses getting involved with local study club chapters as a way of some very low-cost education and networking. Finally, she moves on to discuss conferences and seminars but does not stay within the dental field. She branches out to recommend things that might not cross the mind when considering education for a team. Although this will certainly not be an exhaustive list, have your pen and paper ready! You will want to take notes on this episode.
Magazines:
- Journal of Dentistry
- Dental Economics
- Journal of Periodontology
- Dentaltown Magazine
- Dentistry IQ
- Dental News
- Journal of the American Dental Association
- Journal of Endodontics
- Journal of Dental Hygiene
Books:
- Reclaiming Conversation
- The Psychology of Persuasion
- The Happiness Advantage
- Primal Teams
- The 5 Languages of Appreciation in the Workplace
- The Psychology of Selling
- Differentiate or Die
- Word of Mouth Marketing
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The Aftermath of Firing an Employee – Part 2
Managing Dental Drama
09/16/24 • 34 min
The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talking negatively about you to professional referral sources, or even luring your employees away to other jobs. How should one manage this explosion of emotions? You might be surprised to hear Bethany mention that most of these reactions are non-consequential and therefore should not elicit a frantic response. Second, Dr. Kuba discusses the critical importance of having a plan and talking openly about the plan. Many team members may wonder who is going to take over the tasks of the terminated employee. BEFORE the termination, it is critical to thoroughly think through a plan for covering the roles and responsibilities of the former employee.
Previous Episodes Worth Revisiting:
Work Culture Problems
Mama Said They’ll Be Days Like This
🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!
📅 Date: Sat. October 5th
📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa
1549 Legacy Drive, Frisco TX 75034
🕑 Time: 9AM - 12PM, Come and Go
✉️ Bethany's Brunch Invitation
This is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email [email protected] to reserve your spot!✨
Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Inside the Mind of a Consultant
Managing Dental Drama
04/29/24 • 37 min
Dr. Kuba is back, and she has an agenda! She turns the spotlight on Bethany and forces her to undergo the same treatment that Bethany dished out to her many months ago when Bethany recorded the “What Would Kuba Do?” episode. In this episode, venture into the mind of a consultant. See what she sees as Dr. Kuba has multiple questions for Bethany ranging from firing clients to the ONE piece of advice that Bethany has for her clients. Bethany gets an opportunity to share about the chronic mistakes that she sees practice owners make and the solution to some of those mistakes. Enjoy!
Previous Episodes Worth Revisiting:
What Would Kuba Do?
Discovering Your Why and Then Practicing Happy
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-UpWait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
When Employees Feel Entitled
Managing Dental Drama
09/23/24 • 49 min
Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for a bonus program. It is also important to clearly set the stage for which gifts delivered to the practice are for the doctor and which are for the team. Dr. Kuba’s example gives listeners an uncomfortable example of what can go wrong when a team member does not clearly know the rules related to gifts.
Previous Episodes Worth Revisiting:
How to Solicit Genuine Feedback from EmployeesClear Expectations and Sticky Conversations
🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!
📅 Date: Sat. October 5th
📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa
1549 Legacy Drive, Frisco TX 75034
🕑 Time: 9AM - 12PM, Come and Go
✉️ Bethany's Brunch Invitation
This is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email [email protected] to reserve your spot!✨
Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
The No-Manager Model - Meet Dr. Ludlow
Managing Dental Drama
07/29/24 • 46 min
Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an Office Manager. In this episode, he discusses his strategic decision to grow a large, successful practice without a manager in place. Although practices can be successful with and without a manager, Dr. Ludlow manages his own practice and is passionate about doing away with the bureaucracy and directly leading his practice well. Because of this “No-Manager Model,” Dr. Ludlow is on the frontlines of disgruntled patients and team members and therefore has learned to pivot and adapt in order to meet the needs of his growing team and practice. Enjoy learning from Dr. Ludlow!
Previous Episodes Worth Revisiting:
The Highs and Lows of Family Members as Employees
What is Servant Leadership?
🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰
Don't forget to check out our social media for more
Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-UpWait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
The Aftermath of Firing an Employee
Managing Dental Drama
09/09/24 • 41 min
After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the team? Often, the aftermath is the scariest part of termination decisions, and at times, the anxiety over the aftermath can even prevent a practice owner from making the decision to fire the employee. In this episode, Dr. Kuba and Bethany unpack the critical timing of informing employees and the formula for which to draft the right message. Respectful and quick communication is essential in cleaning up and rebuilding after losing an employee.
Previous Episodes Worth Revisiting:
How Many Team Members Do I Need?
Back-Up Employees and Plan B Strategies
🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰
Don't forget to check out our social media for more
Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-UpWait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Mistrusting Employees
Managing Dental Drama
09/30/24 • 35 min
Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly shared her lack of trust in Dr. Kuba and the management team. She and Bethany discuss how they addressed the mistrusting employee and the action they took to prevent the mistrust from spreading to other team members.
Previous Episodes Worth Revisiting:
When Team Members Complain
Opening the Lines of Communication to Avoid Team Drama
Don't forget to check out our social media for more
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-UpWait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals
Managing Dental Drama
12/04/23 • 48 min
Bethany embarks on her third “rendezvous and record” session! Dr. Marr is a pediatric dentist in the Dallas, TX area. After many years successfully growing her private practice, she has a fresh and encouraging perspective built upon reflection, positivity, and overall gratitude. She shares with listeners the importance she places on reflection, even if that means getting away alone to truly evaluate the things that bring joy and stress. Once a person has evaluated the joys and stresses they have, they can make better goals and better decisions. In addition, once a person can identify what brings them true joy, they can intentionally incorporate those things into life and lean into the joy they should bring. These moments of intentional joy can push us through the difficult times. Dr. Marr reminds listeners that as we set goals for team members, they need to be individually beneficial for them. Finally, she ends with gratitude and an encouraging reminder that we all are extremely blessed. Enjoy meeting the wonderful Dr. Marr!
Previous Episodes Worth Revisiting:
Thirty Positive Thoughts in Thirty Minutes
The “Surface Pressure” is Killing Me, Now What?
Don't forget to check out our social media for more
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Managing Dental Drama Membership Club Sign-UpWait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Another Dr. Jones – Creating Good, Achievable, Meaningful Goals
Managing Dental Drama
11/27/23 • 44 min
Bethany embarks on her second “rendezvous and record” session! This time, she is back in Arkansas with her dad, Dr. Jones! At 72 years young, Dr. Jones definitely has plenty of excellent advice regarding building good quality goals. In this episode, he encourages listeners to set reasonable and attainable goals but also goals that push you in an area where you need to grow. According to Dr. Jones, many individuals don’t actually set goals. Instead, they have dreams without action. A true goal requires reflecting on WHY it is a goal and also ensuring that achieving the goal would have a positive impact on self and others. Finally, a goal requires a thorough and detailed “action plan.” The best goals require the goal-setter to begin making changes right away, and the process of achieving goals should change the goal-setter for the better. Get ready to be inspired! This episode is stocked full of great tips for reflecting and making clear, achievable, and impactful goals. Enjoy!
Previous Episodes Worth Revisiting:
An Interview with Bethany’s Dad – Dr. Jones
Second Interview with Bethany’s Dad – Dr. Jones
Don't forget to check out our social media for more
Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-UpWait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Thirty Positive Thoughts in Less Than Thirty Minutes
Managing Dental Drama
04/04/22 • 26 min
In the everyday reality of new stresses, Dr. Kuba and Bethany were compelled to spend thirty minutes discuss all of the positive aspects of dentistry and dental practice ownership. They challenged each other to discuss thirty positives in thirty minutes. No negatives allowed. In this episode, listeners will enjoy the opportunity to reflect on all of the wonderful blessings of the dental field. Dr. Kuba and Bethany hope that this episode brightens many days and causes listeners themselves to fight for the positive in a world with plenty of negatives.
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FAQ
How many episodes does Managing Dental Drama have?
Managing Dental Drama currently has 156 episodes available.
What topics does Managing Dental Drama cover?
The podcast is about Entrepreneur, Business Strategy, Entrepreneurship, Business, Podcasts, Leadership and Management.
What is the most popular episode on Managing Dental Drama?
The episode title 'Another Dr. Jones – Creating Good, Achievable, Meaningful Goals' is the most popular.
What is the average episode length on Managing Dental Drama?
The average episode length on Managing Dental Drama is 40 minutes.
How often are episodes of Managing Dental Drama released?
Episodes of Managing Dental Drama are typically released every 7 days.
When was the first episode of Managing Dental Drama?
The first episode of Managing Dental Drama was released on Aug 22, 2021.
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