Emotions in Quality: De-escalation and a Tribute

Quality Assurance professionals are tasked with bringing continuous improvement to organizations. This means change. Change can evoke emotions. Do we prepare our quality professionals to navigate emotional conflict?
This episode discusses tactics to minimize and de-escalate conflict in the workplace with help from Joel Reinesch, Assistant Professor of Criminal Justice at Dakota Wesleyan University, former Police Officer, and Marine.
Special Agent Wade Krieger inspired the idea for this podcast and had planned to record this with me. He passed away in 2021. The episode is a tribute to him.