Quality Assurance professionals are tasked with bringing continuous improvement to organizations. This means change. Change can evoke emotions. Do we prepare our quality professionals to navigate emotional conflict?
This episode discusses tactics to minimize and de-escalate conflict in the workplace with help from Joel Reinesch, Assistant Professor of Criminal Justice at Dakota Wesleyan University, former Police Officer, and Marine.
Special Agent Wade Krieger inspired the idea for this podcast and had planned to record this with me. He passed away in 2021. The episode is a tribute to him.
01/13/22 • 43 min
Inside Out Quality - Emotions in Quality: De-escalation and a Tribute
Transcript
Hi, I'm Aaron Harman and this is inside out quality, a podcast about real life events and experiences shared by our guests of when things have gone wrong, and how we can learn from them to build better products, companies and improve lives through an effective quality system.
Aaron HarmonJanuary 8 2020, I sat in my car with Diane Cox in the parking lot of the medical device supplier in the Minneapol
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