#099 - Hospitality Meets Tom Ross - The Hotel Group Operations Director

Episode 99 (We're nearly there) and boy do I have another hum dinger for you today.

I got some time with the Wonderful (that will stick now) Tom Ross, Group Operations Director at The Pig Hotels (https://www.thepighotel.com/).

Tom's story is epic and we cover off loads including:-

• The wonderful Tom Ross
• Awards
• Events
• Being born into the industry
• Getting the start
• Moving to the USA
• Using the industry to travel
• Moving to the Napa valley
• Making people feel welcome
• The Relais Chateaux Book
• The French Laundry
• Back to the UK
• Serendipity
• Retention
• Hotelier of the year award
• Let people fly
• Badly behaved guests
• Knitting
• The Monotony of Excellence

And so much more.

Tom chats with amazing energy and passion throughout and is yet another indication of where this industry can take you with a bit of graft and a bit of focus.

Enjoy!

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