Habitual Excellence, Presented by Value Capture
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Jeff Hunter on Managing Strategy with Focus and Agility
Habitual Excellence, Presented by Value Capture
06/01/22 • 27 min
Episode page: https://valuecapturellc.com/he68
Joining us today as our guest is Jeff Hunter, the President of Jeff Hunter Strategy.
He is the author of Patient-Centered Strategy: A Learning System for Better Care, published by Catalysis in 2018.
Jeff is on the faculty of Catalysis, and the Donald J. Schneider School of Business and Economics at St. Norbert College.
From 1991 until his retirement in 2015 he was the Senior Vice President, Strategy and Marketing for ThedaCare, a healthcare system based in Appleton, Wisconsin.
Jeff received his B.S. in Economics from the University of Detroit and his M.A. in Health Services Administration from the University of Wisconsin-Madison.
In today's episode, Jeff talks with host Mark Graban, about topics and questions including:
- As we shift to a new mode of the pandemic — living with Covid — What are you hearing from healthcare leaders about what’s required next?
- Hearing a lot of “Thank God I had the Lean management system” for the pandemic - discipline, standard work
- How do you define strategy? Not just a binder...
- Strategy plan vs. strategy?
- Differentiation — what differentiates us? Not imitating
- From budgeting to financial forecasting (beyond budgeting)
- Strategy plan or hypothesis? - PDSA cycles — Roadmap or GPS?
- Strategy formulation and strategy deployment??
- Lot of choices that have to be made? How to make better choices? Better choices more quickly?
- How do you define a management system, a strategic management system? What makes it really work?
- Reinvigorating the management system, but learning from the first time
06/01/22 • 27 min
Denise Cardo, MD of the CDC Talks About Aiming for Perfect Healthcare With Zero Harm
Habitual Excellence, Presented by Value Capture
05/17/22 • 37 min
Episode page: https://valuecapturellc.com/he67
Welcome to Episode #67 of Habitual Excellence, presented by Value Capture.
Joining us today as our guest is Denise Cardo, MD.
Dr. Denise Cardo is the director of the Division of Healthcare Quality Promotion (DHQP), National Center for Emerging and Zoonotic Infectious Diseases (NCEZID) at the Centers for Disease Control and Prevention (CDC). Dr. Cardo joined CDC in 1993 as a medical epidemiologist in the Hospital Infections Program (later named as Division of Healthcare Quality Promotion). After holding several leadership positions in DHQP, she was selected as division director in 2003.
Her interests include patient safety, occupational health, prevention of healthcare-associated infections, and antimicrobial resistance.
She’s recently the co-author of a NEJM Perspectives piece:
Health Care Safety during the Pandemic and Beyond — Building a System That Ensures Resilience
In today's episode, Dr. Cardo talks with host Mark Graban, about topics and questions including:
- Why should we aim beyond merely “getting better” and why should we be aiming for Zero Harm?
- Aim for “perfect healthcare with no harm?
- What are some practices that are not evenly distributed across the US?
- Working previously with PRHI - Ken Segel and Paul O’Neill?
- 70% decrease in harm showed what’s possible
- Preventing preventable infections or ALL infections??
- What is the role of CDC in promoting and partnering with healthcare organizations on patient safety? How has that evolved?
- Policies to incentivize - transparency and accountability
- Aligning payment to results... most countries aren’t there yet
- Please tell us how the CDC partners with CMS, AHRQ, and other federal agencies? With private advocacy groups?
- Focusing on Americans, CDC is a global leader — Collaboration or learning from similar organizations in other countries that are focused on patient safety?
- Lessons from the Covid pandemic? As you wrote about in the NEJM, why have we seen more patient safety problems recently, including more falls, more infections, more pressure ulcers in hospitals and SNFs?
- You and your co-authors wrote the recent trends “severely suggests that our health care system lacks a sufficiently resilient safety culture and infrastructure.”
- Disparities and equity - not just access to care, but “quality care”
- Moving forward, what evidence would you expect to see if we DID have a “sufficiently resilient safety culture and infrastructure”?
05/17/22 • 37 min
Meghan Scanlon on Transitions and Reflections, To and Within Healthcare
Habitual Excellence, Presented by Value Capture
05/03/22 • 45 min
Episode page: https://valuecapturellc.com/he66
Welcome to Episode #66 of Habitual Excellence, presented by Value Capture.
Joining us today as our guest is Meghan Scanlon, the Vice President of Performance Excellence for Community Hospitals at Duke University Health System.
She was previously with Value Capture for almost 7 years as a Principal and Partner in the firm. Prior to that, Meghan and I worked together at Johnson & Johnson as part of a consulting team there that worked with medical labs and hospital systems. She has a BS in Industrial Engineering from Penn State University.
In today's episode, Meghan shares reflections, with host Mark Graban, about various career transitions that she has gone through in her career:
- Transition from college to the working world
- Transition into consulting for healthcare organizations
- Transition to Value Capture
- Transition to DUHS
05/03/22 • 45 min
Interview of Theresa Brown, RN on Her New Book "Healing" (Part 2)
Habitual Excellence, Presented by Value Capture
04/19/22 • 35 min
Episode page and links: https://valuecapturellc.com/he65
Welcome to Episode #65 of Habitual Excellence, presented by Value Capture.
Joining us again today is Theresa Brown, PhD, BSN, RN. She is a nurse and writer who lives in Pittsburgh. Her third book — Healing: When a Nurse Becomes a Patient — is available now. It explores her diagnosis of and treatment for breast cancer in the context of her own nursing work. Her book, The Shift: One Nurse, Twelve Hours, Four Patients' Lives, was a New York Times Bestseller.
Theresa's BSN is from the University of Pittsburgh, and during what she calls her past life she received a PhD in English from the University of Chicago.
Today's episode is the second part of a two-part series with Theresa that started in episode #64.
In today's episode, Theresa talks about the conviction of RaDonda Vaught -- why is this triggering a lot of fear amongst nurses -- and they talk more about the issues she raises in her books.
Host Mark Graban also asks Theresa questions and discusses topics including:
- 250,000 Americans a year are dying from medical errors and “no one is doing much to change that” — why is that?
- What can be done (or needs to be done) to reduce infections and medication errors?
- You’ve written about mistakes you’ve made... and you wrote about how that wasn’t easy. What happened with the mistake you made (and I hate how that sounds blaming) — the mistake you were involved with regarding the steroid injection?
- You wrote about being “too proud” to tell your manager that a shift’s assignment was “potentially overwhelming” — Why was that?
- Thoughts on laws requiring certain nurse to patient ratios?
- What can be done about the problem of nurses not getting breaks or time to eat lunch
- Thoughts on 12-hour shifts? Increased risk of error, but fewer handoffs. Can we improve the way handoffs are done?
- “One of the key factors in burnout, though, is employees feeling like they have little control over their work environment. That’s pretty much status quo in hospitals for nurses and doctors.” — What can be done about that??
- Epilogue - your main recommendations for our American health system?
04/19/22 • 35 min
Interview of Theresa Brown, RN on Her New Book "Healing" (Part 1)
Habitual Excellence, Presented by Value Capture
04/12/22 • 31 min
Welcome to Episode #64 of Habitual Excellence, presented by Value Capture.
Joining us today as our guest is Theresa Brown, PhD, BSN, RN. She is a nurse and writer who lives in Pittsburgh. Her third book — Healing: When a Nurse Becomes a Patient — is available now. It explores her diagnosis of and treatment for breast cancer in the context of her own nursing work. Her book, The Shift: One Nurse, Twelve Hours, Four Patients' Lives, was a New York Times Bestseller.
Theresa's BSN is from the University of Pittsburgh, and during what she calls her past life she received a PhD in English from the University of Chicago.
Today's episode is the first part of a two-part series with Theresa. Come back in two weeks for the next part in Episode #65.
In today's episode, Theresa talks about the need to improve healthcare for the sake of patients and for caregivers. How did Theresa's view of healthcare change when she became a breast cancer patient?
Host Mark Graban also asks Theresa questions and discusses topics including:
- Is there sometimes an "empathy gap" in healthcare?
- Making things easy for patients is not currently a goal of healthcare?
- It sounds like nobody was coordinating (or explaining) your overall cancer situation? Why did you feel "left in the dark?"
- Did caregivers know you were a nurse? Were you reated differently?
- “This job would be easier if there weren’t such a narrow divide between being the canary in the coal mine and Chicken Little" -- is there an empathy gap toward nurses and other caregivers?
04/12/22 • 31 min
Paul H. O'Neill Sr.: A Podcast From 2011 on Safety, Leadership, and More
Habitual Excellence, Presented by Value Capture
02/28/22 • 29 min
Episode page with links and more: https://valuecapturellc.com/he63
Welcome to Episode #63 of Habitual Excellence, presented by Value Capture.
Today brings us a special episode, where we have an opportunity to revisit Mark Graban's interview of our original non-executive chairman, Paul H. O'Neill, Sr. This interview originally appeared in the Lean Blog Interviews podcast back in July 2011.
In the discussion, Mr. O'Neill shared his thoughts on patient safety and healthcare, including his time spent as the Chair of the Pittsburgh Regional Health Initiative and his work with Dr. Richard Shannon in dramatically reducing hospital-acquired infections (HAIs) to their “theoretical limit” of zero harm. Mr. O'Neill talks about the leadership required to have such an impact on safety and quality, drawing on lessons from his years as Alcoa's CEO.
02/28/22 • 29 min
Conversation With Vickie Pisowicz on The Value Capture Way and Her New Role
Habitual Excellence, Presented by Value Capture
02/15/22 • 18 min
Welcome to Episode #62 of Habitual Excellence, presented by Value Capture.
Episode page: htps://www.valuecapturellc.com/he62
Joining us today as our guest is Vickie Pisowicz, from Value Capture. She has been a Senior Advisor with the firm and its clients and she also has a new role that we'll talk about today, as Director of the Value Capture Way and Advisory Development.
In today's episode, Vickie talks about the role, what it means to have a "way" and what the "Value Capture Way" entails.
Host Mark Graban also asks Vickie questions and discusses topics including:
- What is the Value Capture Way? Codifying that?
- Values and principles are long standing, methods can improve... codifying doesn’t mean fossilizing
- Advisory - advisors or trusted advisors vs. consultants -- What do those terms mean to you?
- What will this mean for clients, both current and future?
- Learning at the fastest possible rate, meeting their needs
02/15/22 • 18 min
An Audio Summary of the Paul O'Neill "Playbook"
Habitual Excellence, Presented by Value Capture
02/01/22 • 8 min
Episode page with links: https://www.valuecapturellc.com/he61
Welcome to Episode #61 of Habitual Excellence, presented by Value Capture.
In today's episode, Mark Graban reads a chapter that he wrote as a summary of the Paul O'Neill "playbook" as documented in the full eBook A Playbook for Habitual Excellence: A Leader’s Roadmap from the Life and Work of Paul H. O’Neill Sr.
You can also read the summary on our website.
02/01/22 • 8 min
Sandra Geiger on Strategy Development & Deployment, Lean Culture
Habitual Excellence, Presented by Value Capture
01/18/22 • 40 min
Chief People Officer & Chief Strategy Deployment Officer at Atrius Health
Episode page: https://www.valuecapturellc.com/he60
Welcome to Episode #60 of Habitual Excellence, presented by Value Capture.
Joining us today as our guest is Sandra Geiger. She is the Chief People Officer & Chief Strategy Deployment Officer at Atrius Health in MA. Sandra was previously VP of Performance Excellence at another Massachusetts health system. She’s a physical therapist by background.
In today's episode, Sandra shares her experiences with "strategy development" and the Lean management practice of "strategy deployment" -- before, during and after a pandemic
Host Mark Graban also asks Sandra questions and discusses topics including:
- How did you get introduced to Lean?
- How did you become CPO?
- The aim of "never-ending success"
- A quick pivot due to Covid - emergency strategy?
- Connecting the strategy thread to the front line work and improvement and their role
- People learning what the strategies are - doesn’t always happen?
- Why Lean at Atrius Health?
- How you can influence a company culture through Lean -- Continuous Improvement and Respect for People?
- Beyond culture, where does “technical Lean” fit as well?
01/18/22 • 40 min
Dr. Susan Moffatt-Bruce on the Science and Culture of Continuous Improvement
Habitual Excellence, Presented by Value Capture
06/14/22 • 37 min
Episode page with video, transcript, and more
Welcome to Episode #69 of Habitual Excellence, presented by Value Capture.
Joining us today as our guest is Susan Moffatt-Bruce, M.D., Ph.D. M.B.A., FRCSC. She is a thoracic surgeon and she is the Chief Executive Officer at the Royal College of Physicians and Surgeons of Canada.
She was previously executive director of The Ohio State University’s Wexner Medical Center University Hospital.
Prior to that, she was the OSU Wexner Medical Center’s first chief quality and patient safety officer. She and her team were celebrated for their success in reducing patient safety events and hospital re-admissions.
Dr. Moffatt-Bruce completed medical school and residency in General Surgery at Dalhousie University. She undertook a PhD in Transplant Immunology at the University of Cambridge, England, and completed her Cardiothoracic Surgery fellowship at Stanford University, California.
She also trained at Intermountain Healthcare, the Institute for Healthcare Improvement, Harvard School of Public Health. Dr. Moffatt-Bruce has a Lean Six Sigma Black Belt certification. She earned her Masters of Business Operational Excellence and her Executive Masters of Business Administration at the Fisher College of Business at the Ohio State University.
In today's episode, Susan talks with host Mark Graban, about topics and questions including:
- How did you get interested in the practice of continuous improvement?
- “Science of continuous improvement”
- Engaging surgeons in continuous improvement?
- From singular improvements to a System level — How would you describe a “Culture of Continuous Improvement” in healthcare?
- Successes — examples and impact?
- Reducing patient safety events
- Reducing hospital re-admissions
- Challenges and lessons learned - things you would have done differently?
- MBOE program — any other surgeons in that program? What did you learn about C.I. through that?
- Aravind Chandrasekaran - Episode 25, academic director
- How would you suggest others get started in their organization?
06/14/22 • 37 min
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FAQ
How many episodes does Habitual Excellence, Presented by Value Capture have?
Habitual Excellence, Presented by Value Capture currently has 92 episodes available.
What topics does Habitual Excellence, Presented by Value Capture cover?
The podcast is about Management, Podcasts and Business.
What is the most popular episode on Habitual Excellence, Presented by Value Capture?
The episode title 'Jeff Hunter on Managing Strategy with Focus and Agility' is the most popular.
What is the average episode length on Habitual Excellence, Presented by Value Capture?
The average episode length on Habitual Excellence, Presented by Value Capture is 33 minutes.
How often are episodes of Habitual Excellence, Presented by Value Capture released?
Episodes of Habitual Excellence, Presented by Value Capture are typically released every 9 days, 22 hours.
When was the first episode of Habitual Excellence, Presented by Value Capture?
The first episode of Habitual Excellence, Presented by Value Capture was released on Apr 14, 2020.
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