Digital Adoption Talks

Content creators drive user & problem-based content creation that maximizes digital adoption. Learn how the role of content creators as shapers of digital adoption is expanding and changing.

Listen to this podcast to find out. What the role of content creators is like for digital adoption now and in the future. Including:

• Why user adoption strategies and content should go hand-in-hand
• How to create content that compliments your user adoption strategy
• Which kind of content keeps users engaged
• What partners can do better to support digital adoption with their current customers they've already deployed and in future projects.

Heidi Neuhauser (CEO Reenhanced), joins hosts Rick McCutcheon and Joachim Schiermacher. Neuhauser adds unique insight into how people not only use Dynamics CRM, but also how users embrace it or reject it and why. At her company, she specializes in building strategies to reach users based on their needs and problems. Most importantly, she emphasizes that being less technical and more business-minded is always a critical factor in communication strategy.

User Adoption for CRM Software Implementations according to the experts.

With industry studies reporting high failure rates of up to 63% due to low digital adoption, Ney and hosts emphasize the responsibility of Microsoft partners to provide tailored guidance and introduce tools like ClickLearn upfront to ensure successful implementation. The value of data is too high to ignore, and businesses must address the challenge of user adoption upfront to stay competitive.

The challenges and importance of user adoption in CRM software implementation are explained in this episode with the help of guest Jeff Ney, President of New Dynamic, LLC.

Tune in to learn more about digital adoption and its impact on business success.

How are software vendors offering globally scalable training solutions that address problems with documentation and training in rapid-release cycles?

There’s a lot of new technology for people to learn. The tools are available now that support collaboration and communication. It’s possible to create and maintain everything, with minimal resources, while exponentially increasing the value for end users –according to guest Danny Garcia-Campos (VP Strategic Alliances, ClickLearn). He explains how to set up the foundation to transcend a transactional experience and form a collaborative revenue-plus model that is mutually beneficial.

How do I best onboard my users?

How do I increase their user performance?

And how do I prevent churn to impact my revenue stream?

What is most crucial when starting a digital transformation? Get insight from Microsoft FastTrack Solutions Architect (and TED Talks speaker) Rachel Profitt. She helps customers deploy their environments, get things set up and get them running–and she is sharing her insights on digital adoption for F&O here. Stick around to the end, and you’ll get her 3 most important tips for starting your digital adoption journey off right.
Psst: Profitt believes the most critical foundation for the digital transformation journey is for to customers make connections between technology and ISV solutions and then tie them to business goals. Stating plainly, “If you don't start there, you're never going to get to the end result you want.”

Virtual learning for software skills has seen a sharp uptick, with between 60-100% of existing virtual training predicted to stay that way.

Learning is changing and training the way you knew it is dead. Take a dive into the instructional & design side of learning development with Louis Trahan (CEO Learngistics). Get tips for creating virtual learning programs that are adapted for the future. Learn how to refactor programs for IT and the soft skills space. Clear the path for success by avoiding these common pitfalls of creating & delivering virtual learning experiences. Most importantly, find out what’s almost always missing from instructors–and curriculum builders–skill sets and what kind of teams organizations need to put together to ensure outstanding virtual learning.

Visit the podcast webpage. Digital Adoption Talks webpage