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Michael Krigsman

Conversations on leadership, technology, and managing change with the world's top business leaders. Hosted by well-known Industry Analyst Michael Krigsman.
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Top 10 CXOTalk Episodes

Best episodes ranked by Goodpods Users most listened


12/08/22 • 17 min

#employeeexperience #futureofwork #workday
Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworkers and supervisors, are equally important.
But how can companies create an intentional employee experience, which is genuinely part of the future of work? We talk with Workday's Ali Fuller, who explains.
She presents the following topics:
● What is employee experience?
● Why is employee experience so important?
● How do we cultivate employee engagement?
● How does engagement help us attract and retain employees?
● How does careful listening help us meet employee experience goals?
● What are best practices for measuring employee experience?
● What is the role of middle managers in the employee experience team?
● How do we start a workforce transformation strategy to increase employee engagement?
● What are the benefits and challenges of employee experience programs?
● Advice for HR leaders creating an excellent employee experience?
Read the full transcript:
Ali Fuller is GM of Employee Experience at Workday. As part of that, she leads product and development in three key product areas: Workday Today (Workday’s new home and search foundation), Workday Journeys (supporting employees during major transition and life events), and Help (knowledge and case management). Ali has led product teams at Workday for 9+ years, and, prior to that, was a consultant in the Human Capital space.

12/08/22 • 17 min

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#digitaltransformation #softwaredeveloper
Modern software development and engineering excellence requires more than just technical skills. True excellence is built on a foundation of values, principles, and processes that all support the organization's business strategy and goals.
For a review of practical steps to create engineering excellence in software development, we spoke with Dan Drasin, Chief Development Officer of the payment processing company Shift4.
The discussion includes these topics:
● About software engineering at Shift4
● What is “engineering excellence”?
● How Shift4 aligns software engineering and product development with company business strategy
● Working with Intevity to align business strategy and software development
● What are important KPIs to achieve engineering excellence in an agile development environment?
● Software governance to achieve engineering excellence
● Advice to technology leaders on agile software development success
Read the full transcript:
Dan Drasin is the Chief Development Officer for Shift4 Payments and is responsible for all Software Development across the organization. Mr. Drasin has nearly three decades of experience leading and transforming product development organizations in the hospitality, healthcare, and telecommunications industries.

12/07/22 • 18 min

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#diversity #inclusion #womenintech
According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent.
In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and talented workforce.
The topics discussed include:
● What is diversity?
● Why are diverse teams smarter and perform better?
● Why are diversity and inclusion so difficult to discuss?
● How can organizations become more diverse and inclusive?
● What is the distinction between courage and confidence?
● What is the role of HR in fostering diverse teams?
● On the relationship between corporate culture and creating diverse teams
● Advice for business leaders on how to create diverse teams
See more from CXOTalk:
Christie Hunter Arscott is an award-winning advisor, speaker, and author of the book Begin Boldly: How Women Can Reimagine Risk, Embrace Uncertainty, and Launch A Brilliant Career. Christie is a leading expert on how we can harness the power of intentional risk-taking to create more dynamic and vibrant careers and organizations. A Rhodes Scholar, Christie has been named by Thinkers50 as one of the top management thinkers likely to shape the future of business. Christie was also selected for the biannual Thinkers50 Talent Award shortlist of the top global thought leaders in the field of talent management.
QuHarrison Terry is a growth marketer at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives. Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBC’s Primetime Series – No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedin’s top voices in Technology award.

11/29/22 • 46 min

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#digitaltransformation #businesstransformation #enterpriseai
On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI, digital transformation strategy, and leadership capabilities needed to transform and compete in a cloud-based world.
Dr. Lakhani is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
The discussion includes these topics:
About Karim Lakhani at the Harvard Business School
● On AI business strategy
● On the historical uniqueness of AI transformation
● On the importance of ecosystems and data in being competitive with enterprise AI
● On practical advice for business process transformation and AI
● On the challenge of enterprise architecture strategy and transformation with AI
● On marketing personalization using data and algorithms
● On the business process challenges of digital transformation
● On the challenge of bias in AI datasets
● On economic displacements caused by AI
● Advice for business leaders
Watch on the CXOTalk site:
Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
Karim has published over 150 scholarly articles and case studies and is known for his original scholarship on open innovation and has pioneered the use of field experiments to help solve innovation-related challenges while simultaneously generating rigorous research in partnership with organizations like NASA, Harvard Catalyst, and The Broad Institute. He co-authored Competing in the Age of AI (2020), an award-winning book published by the Harvard Business Review Press. He has developed six online-courses that have educated thousands of executives on AI strategy, technology-driven transformation, and entrepreneurship.
Karim is an advisor to senior executives at leading companies. He serves as an Academic Partner at Flagship Pioneering, member of the Board of Directors of Mozilla Corporation and VIDEA Health, and an advisor to several AI-based startups. He is the co-founder of Aspire Institute, a non-profit that aims to transform the lives of first-in-family college students worldwide.
Karim was awarded his Ph.D. in management from the Massachusetts Institute of Technology. He also holds an SM degree in Technology and Policy from MIT, and a bachelor’s degree in Electrical Engineering and Management from McMaster University in Canada. He is a recipient of the Aga Khan Foundation International Scholarship and a doctoral fellowship from Canada's Social Science and Humanities Research Council.

11/24/22 • 45 min

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#digitaltransformation #predictivemaintenance #dataanalytics
Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices.
Otis has integrated edge computing technology to collect elevator performance data and improve their business processes with predictive maintenance. But they also recognized that digital transformation must be meaningful for their customers and their business.
In this episode of CXOTalk, we interview Otis' CTO, Ezhil Nanjappan, about digital transformation and data at Otis.
The conversation includes these topics:
● Digital Transformation with Data at Otis Elevator
● On the technology of elevators
● Data collection and analysis from elevators (edge computing devices)
● How does data analysis support business outcomes and digital transformation?
● How does data collection improve the customer experience at Otis?
● On predictive maintenance based on data and condition-based monitoring
● AI-based predictive maintenance improves the relationship between Otis and customers
● Does new data lead to new revenue streams?
● Digital transformation strategy and culture change at Otis
● How does Otis scale its workforce?
● Does the “close door” button on elevators actually work?
● How does Otis prevent elevators from uncontrolled falls?
● On the future of elevator technology
Read the complete transcript:
Ezhil Nanjappan is the Chief Technology Officer (CTO) for Otis. He is responsible for applying innovative technologies to transform existing business models, products, and services to support business growth.
He played a critical role in introducing the Otis ONE IoT service platform, helped develop the suite of custom smartphone mo-bile apps that collect and share performance data, and supported the deployment of more than 30,000 smart phones to get digital technology in the hands of Otis mechanics around the world.
Ezhil joined Otis in 2001, and focused his career on advancing global IT operations, mobile application development and service transformation. He is experienced in all things digital – from sales force automation and cloud transition to agile development and global program management. He has received 22 global patents.

11/17/22 • 41 min

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#cio #cloudcomputing #digitaltransformation
This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering.
The conversation includes these topics:
● On the CIO and IT strategy at Seagate
● What is multi-cloud?
● Why is multicloud important to enterprise cloud adoption?
● On cloud vendor lock-in in the public cloud
● On managing the dual roles of CIO and EVP of cloud services
● How can CIOs overcome challenges to being business leaders?
● On customer experience and the Chief Information Officer
● How can cloud providers improve customer experience?
● How do multicloud environments create business value?
● How can CIOs be effective driving digital transformation?
In his role as CIO, Ravi Naik is leading large transformative initiatives, leveraging ideas and platforms focused on future growth. With his passion for technology, as EVP of Lyve Cloud, he is pioneering the next chapter of innovation and leadership in Seagate storage services.
Prior to joining Seagate in 2017, Ravi was the senior vice president of technology at Katerra, a startup revolutionising the construction industry by transforming the way buildings and spaces come to life. Before Katerra, in 2007 Ravi joined SanDisk to lead an enterprise-wide transformation initiative. Following the success of SanDisk transformation, he was appointed CIO, remaining with the organisation through its sale to Western Digital in 2016. Before that, he held leadership positions in Mercury Interactive, Hewlett Packard, and 3Com Corporation. Naik holds a bachelor’s degree in Electrical Engineering from the University of Bombay in India.

11/17/22 • 40 min

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#digitaltransformation #cio
The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr.
The conversation explores the current state of digital transformation at the UN and discusses the role of digital technologies in helping achieve sustainable development goals and a more peaceful world.
The conversation included these topics:
● On the Chief Information Technology Officer role at the UN
● On being Chief Information Officer at the World Health Organization
● On being a digital transformation leader at the UN
● On the benefits of digital transformation
● On how to overcome enterprise collaboration and diversity challenges
● On measuring the success of digital transformation initiatives
● On gaining technology consensus across UN member states
● On the role of data in digital transformation and decision-making
● On ensuring data security and integrity
● On the broad vision of transformation and digital ecosystems
● On advice to government policymakers on digital technologies and transformation
Bernardo Mariano Joaquim Junior of Mozambique is the Chief Information Technology Officer (CITO), Assistant Secretary-General, Office of Information and Communications Technology at United Nations Headquarters in New York (UNOICT).
He brings to the position 28 years of experience within the United Nations system and international organizations, most recently serving as the Chief Information Officer and Director for Digital Health and Innovation at the World Health Organization (WHO), where he led the organization’s digital transformation journey, leveraging digital technologies and innovations to accelerate the achievement of WHO strategic goals.
Bernardo started his career in 1993 with International Organization for Migration (IOM) in Mozambique and continued with IOM in Haiti, Mali, Angola, Kenya, Kosovo and South Africa in addition to Geneva, Switzerland before joining WHO in 2018. He served as IOM Senior Regional Adviser for Sub-Saharan Africa (2017-2018), Regional Director for Southern Africa (2009-2015) and served as IOM Chief Information Officer (2015-2017, 2002-2011), having championed business transformation initiatives, driving innovations in operation and management systems, Enterprise Resource Planning systems, information technology, project management and network infrastructure.
He holds a Master of Science in Global Management from Salford University (United Kingdom), and a Bachelor of Science degree in Electrical Engineering from the Eduardo Mondlane University in Mozambique. He is fluent in English, Portuguese and Spanish, with a very good knowledge of French.

11/03/22 • 45 min

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#cloudcomputing #cio #womenintech
The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank, about the firm's technology strategy.
Stacy describes Stout's transformation to a cloud-first approach as critical to their IT strategy, which has brought both financial and operational benefits.
The conversation covers these topics:
● Tell us about Stout and the Chief Information Officer role?
● Describe your cloud-first journey?
● What are the advantages of cloud computing?
● Are there risks associated with cloud migration?
● What are the benefits of cloud adoption?
● What are the challenges of cloud migration?
● How did Workday support your cloud strategy?
● What is the impact of a cloud-first strategy on the CIO and IT organization?
● How does cloud computing change the CIO role?
● What is the impact of cloud o[n CIO metrics and KPIs?
● What advice do you have for CIOs looking at public cloud services?
Read the complete transcript:
Stacy Carron is Stout’s Chief Information Officer. With over 22 years of information systems and technology experience, Stacy serves as a principal in the development of technological solutions for the firm and its clients, leads technology diligence and integration projects related to acquisitions, and is a key contributor to the firm’s strategic planning and critical business projects.
Stacy led Stout's infrastructure migration to a cloud-first platform and continually implements security systems and platforms to combat and scale the firm and clients along the ever-changing security landscape. Her additional areas of expertise include optimization of internal technology systems, network administration, software development, collaborative technology implementation, custom development of internal systems, technology compliance, strategic planning, project management, communications planning, and firm facilities management, including numerous office-relocation projects.
In 2022, Stacy was nominated as a finalist for the Michigan CIO© ORBIE® Awards for demonstrating excellence in technology leadership.

11/03/22 • 17 min

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10/18/22 • 42 min

#datascience #analytics #banking #citibank #customerexperience
Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization.
The conversation includes these topics:
-- On data science and analytics at Citibank
-- On the role of data science in financial services
-- How are data science and analytics used in banking?
-- How Citibank selects which data problems to solve?
-- On using data science and analytics to achieve specific business outcomes
-- Examples of data science in banking
-- Examples of using data science to improve long-term customer outcomes at Citibank
-- Using data science and analytics to manage risk and uncertainty
-- How to build a data-centric culture?
-- How Citibank uses data analytics in banking to improve customer service, loyalty, and retention?
Read the full transcript:
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As Head of U.S. Consumer Analytics (USCA), Murli Buluswar is leading the execution of the vision to ‘be a critical partner in achieving a quantum leap in customer intelligence’ across Citibank’s 30MM+ customer base. An ‘intrapreneurial’ analytical and strategic C-Suite Financial Services Leader, Murli has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence. A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to ‘serve as a catalyst for consistent evidence-based decision making at AIG.’ Science served as an internal data-driven innovation unit with a complementary set of capabilities in: problem structuring, data engineering, behavioral science, data science, and software development. The Science Team helped reduce operating costs, improve loss ratios, increase sales, and engage with customers to reduce risk.
Prior to Citi, Murli was a Senior Advisor to The Boston Consulting Group (BCG) and two startups. He helped shape clients’ ability to retool decision making powered by data.

10/18/22 • 42 min

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#digitaltransformation #socialmediatips
In this episode of CXOTalk the Chief Digital Evangelist of Salesforce, Vala Afshar, explains digital transformation strategy, trends, and advice for 2023. He also shares special advice for business leaders to be successful on social media, a topic Vala knows well since he has almost one million followers.
What are the secrets that make digital transformation initiatives succeed or fail? And how can we overcome the obstacles and challenges? Keep reading to find out!
The conversation includes these topics:
● Introduction to Vala Afshar
● Digital transformation strategy and examples for 2023
● Focus digital transformation on business rather than technology
● Trust and culture change are the foundations of digital transformation
● What are the obstacles to a successful business transformation strategy?
● What are digital transformation trends for 2023?
● How can we make digital transformation understandable to non-technical people?
● Vala Afshar’s advice on how to get followers on social media?
Read the complete transcript:
Vala Afshar is an author, US patent holding inventor, weekly columnist for ZDNET, weekly podcaster, keynote speaker and social media contributor. Vala has over 845,000 followers on Twitter, generating billions of impressions per year. He has written over 250 articles since 2020. His weekly podcast started in 2016 and is projected to have over 2M viewers this year. He has interviewed over 1,000 senior executives, company founders, bestselling authors and venture capitalists. Prior to joining Salesforce in 2015, Vala served as the chief marketing officer and chief customer officer in the technology sector. He was a Salesforce customer from 2003-20215. Vala is currently working on a new book that will be published by mid 2023.

12/10/22 • 38 min

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How many episodes does CXOTalk have?

CXOTalk currently has 442 episodes available.

What topics does CXOTalk cover?

The podcast is about Management, Podcasts, Technology and Business.

What is the most popular episode on CXOTalk?

The episode title 'What is Employee Experience?' is the most popular.

What is the average episode length on CXOTalk?

The average episode length on CXOTalk is 41 minutes.

How often are episodes of CXOTalk released?

Episodes of CXOTalk are typically released every 6 days, 20 hours.

When was the first episode of CXOTalk?

The first episode of CXOTalk was released on Mar 29, 2013.

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