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Case Closed Podcast - 002 - History of the Service Cloud, Features, and Use Cases

002 - History of the Service Cloud, Features, and Use Cases

Case Closed Podcast

12/30/15 • 52 min

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Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than the Sales Cloud. It’s seen many evolutions over time though; in name, features, and possibilities. Cheryl and Jeff explore the Service Cloud’s history and what makes it amazing today. Topics and Links Jeff Grosse and Cheryl Feldman The Case Closed Podcast Follow Jeff @CRMFYI Follow Cheryl @CherFeldman Like us on Facebook https://www.facebook.com/caseclosedpodcast/ Subscribe to Podcast in iTunes

12/30/15 • 52 min

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